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Visibility | Solutions Brief | PagerDuty

PagerDuty Visibility

Connect Insights to Real-Time Action

Today, IT leadership often finds out about customer-impacting issues reactively. And once they are aware of a critical disruption, they are typically forced to use manual methods to provide information and context between technical responders and the business. As operational models have evolved dramatically to support greater ownership and innovation, the difficulty of aligning technical services and issues to business outcomes becomes more and more challenging. Teams need a solution that keeps up with the pace of change and gives everyone a shared view into what affects shared business outcomes.

PagerDuty Visibility is the only solution that addresses these needs by offering unique, comprehensive situational awareness into the impact of incidents while they are occurring, in context of ownership, resolution status, and more. This product extends the PagerDuty platform to provide IT leaders, technical responders, and business owners a shared, real-time view into operational health and business impact. By aligning teams and driving prioritization of the things that have the greatest business impact, PagerDuty Visibility turns insight into action in real-time to drive business results.

PagerDuty Visibility Provides:

  • Mobile-first business impact dashboards
  • Operations dashboards for technical situational awareness
  • Simplified business and technical service alignment
  • Real-time performance indicators
  • Real-time stakeholder updates
  • And more!

"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

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