PagerDuty for Retail
Downtime can cost retailers hundreds of thousands of dollars per minute, and bad experiences go viral. As retail rapidly evolves due to digital disruption, complex technology stacks and distributed teams need to work flawlessly together all the time in service to delighting customers.
Deliver Amazing Customer Experiences
Retailers must ensure high availability across complex, interconnected services such as payment gateways, inventory and order management, and website and mobile apps. Especially during peak seasons, it’s critical to stay up while minimizing staff burnout. PagerDuty’s retail solutions help teams achieve complete visibility, proactively resolve problems, and capitalize on real-time opportunities to delight customers.
Reinvent Retail with Real-time Operations
Optimize Omnichannel Experiences
Reduce friction across the in-store and digital customer journey by automatically detecting and taking real-time action on failures across mobile PoS devices, registers, IT systems, and more.
Gain HybridOps Visibility
Bridge central and distributed teams and workflows (DevOps, NOC, ITSM, Security, Support, etc.) to rapidly mobilize and reduce risk across internal systems as well as third-party services.
Do More with Less
Align modern business service ownership (site merchandising, checkout, etc.) with real-time intelligence and automated response, so teams can scale and spend more time innovating.
How Real-Time Operations Powers Retail
Customer-centered Workflows
Live Call Routing, ticketing integrations, and automated escalations help teams scale to deliver 24x7 support.
Platform Extensibility
500+ native integrations as well as open API’s enable visibility and actionability across data from any source.
Enterprise-wide Orchestration
Automatically align IT responders and business stakeholders to do what’s right for customers, and quantify business impact to prioritize and improve.
Intelligence & Automation
Focus on what matters and rapidly prevent customer impact with holistic context powered by machine learning and best practice response automation.
Trusted by the Leading Innovators in Retail
Customers include 37% of the Fortune 500 retail organizations
PagerDuty helps organizations achieve:
$3.48 million
annual average benefit due to revenue protection from reduced downtime
27% more
productive DevOps teams
$352k
risk mitigation
Result:
a three-year 249% ROI
with a payback period of 12 months
