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State of Unplanned Work Report | PagerDuty

The uninterrupted truth: Discover the human cost of unplanned work

No one likes being interrupted. It causes frustration and stress, and makes it hard for you to be productive and innovative for your business.

Discover the true impact of what you can’t expect in our State of Unplanned Work Report. Dig into our global survey of 500+ execs and practitioners and see how unplanned work is impacting teams in an always-on world, including:

  • 90% use little to no automation for issue resolution
  • 86% state unplanned work results in less innovation
  • 33% have considered leaving their job due to unplanned work

Meanwhile, the teams who use automation capabilities have 26% less stress and fewer work-life balance complaints.

Download the report today!


"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

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