People Best Practices

Is your team picking up the phone when they get the call? Are they ignoring it because ‘someone else will answer’ or ‘it isn’t an important problem’ or ‘this is the same problem I’m already working on’? Are they looking at LinkedIn a lot?

This webinar will help ease the burden of being on call, relieving that ‘on call burnout’. We’ll talk about how to:

Get them to pick up the call:

• Optimize notifications- by user, by priority, and time of day
• Reduce transient notifications

Increase the relevancy:

• Optimized escalation policies and best practices
• Event rules to send to the right people the first time

Efficient configurations:

• Service settings for notifications
• Event Rules

And we’ll touch on Event Intelligence topics too:

• Reducing noise
• Adding Context
• Streamlining troubleshooting
• Advanced event rules

This webinar will help you create an action plan to move your staff from feeling helpless, to becoming your action heroes!