The Forrester Guide To Incident And Crisis Management

In a digital business, any digital incident could prove to be a major incident, one which could affect or disrupt normal operations with potential or actual impact to business operations or the customer’s experience. Forrester published a guide to incident and crisis response, which finds that digital incidents require fast, disciplined, and coordinated responses in order to avoid downtime of critical business or customer services. Learn why:

• Identifying an incident condition and tracking the response to the incident remain critical practices for digital organizations.
• Incident management practices are valuable in a digital context and how resilience engineering is emerging as an overall discipline
• Chat platforms are increasingly becoming more important in a real-time world

PagerDuty is making this report available to you so that you can learn from Forrester’s research the best practices they have found from customers and leading vendors in the market.