PagerDuty Pulse: July 2021

In this edition of PagerDuty Pulse, you’ll get to view our most recent platform updates and enhancements (March 2021 – June 2021) that extend from AIOPs and automation to a variety of new apps. Teams must leverage PagerDuty and Modern Digital Operations to automate the day-to-day toil of repetitive tasks, master modern operations with full-service ownership, seamlessly collaborate across the organization, and accelerate enterprise-wide response by enabling customer service operations and business stakeholders.

This webinar is packed with amazing presentations and demos—all delivered by members of PagerDuty’s Product Team! View the PagerDuty Summit 2021 Keynote Demo, full PagerDuty Pulse webinar, product lightning talks, or any specific new product capability that suits your interest and needs.

Join us to learn about:

PagerDuty Runbook Automation

• PagerDuty Runbook Automation

PagerDuty for AIOps

• Change Correlation
• Custom Change Event Transformer
• Outlier Incident

PagerDuty for Customer Service Operations

• New Customer Service SKU
• PagerDuty App for Salesforce Service Cloud: Status Dashboard
• PagerDuty App for Zendesk: Status Dashboard
• Round Robin Workflows (Lightning Talk)

PagerDuty Service Ownership

• New Service Create Flow
• Service Graph (Lightning Talk)
• Service Profile: Activity Tab Updates

PagerDuty Incident Response, Enhanced UI & Administration

• Incident Context in Microsoft Teams
• PagerDuty Mobile App: On-Call Boosters & Custom Status Dashboards
• Past Incidents on Mobile
• Priority-Based Service Subscription (Lightning Talk)
• Slack Insights Previews
• Stakeholder Updates in ChatOps
• Webhooks V3

PagerDuty Summit 2021 Keynote Demo & Product Lightning Talks

• PagerDuty Automation & AIOps Lightning Talk
• PagerDuty for Customer Service Operations Lightning Talk
• PagerDuty Incident Response Lightning Talk
• PagerDuty Service Ownership Lightning Talk