Improving Operational SLAs by Orders of Magnitude with Automation at Brinks

Brinks has been modernizing their application IT, adopting DevOps practices, moving to infrastructure as code, and migrating apps to cloud native architectures. To support this transformation, they needed to find a way to achieve faster and more efficient operations. They’re using PagerDuty Process Automation to achieve these goals.

There are significant opportunities for automation in almost every IT organization. For your first project, you’ll want to choose something that is impactful and shows immediate return on investment. In this session, Robert will walk through the criteria Brinks used to chose their first project, and how to measure impact. In this case, automating user access to our various physical and digital assets led to a reduction in manual toil between 5 and 10 hours per week. In addition to the time savings they were able to schedule the process to run much more frequently which improved responsiveness, security, and visibility into the workflow, and results.