Incidents are costly. They require time and resources to resolve, they distract teams from innovating, they put revenue at risk, and they have immeasurable impact on brand reputation. Digital teams have to deliver on relentless customer expectations: fast, flawless, and highly available, with low tolerance for gaps in service.
Which is why we’re excited to share some exciting new capabilities to help you become more efficient and reduce the risk of downtime. Through machine learning and automation, our latest release can ease the burden of urgent, real-time work and help you work smarter. The result? Fewer incidents, faster resolution, better customer experiences, and happier, more productive teams.
Join our SVP & GM of Emerging Products Jonathan Rende and senior product team for a deep-dive into some of our newest capabilities, including:
- Incident Workflows: Automate a series of steps during incidents (like setting up a Slack channel and notifying stakeholders), so responders don’t have to do it manually.
- Status pages and notification templates: Proactively communicate standardized operational updates to specific audiences in real time.
- Flexible time windows for Intelligent Alert Grouping: Get more precision and greater flexibility when tuning out system noise during selected times.
- Updated for 2022! Incident Response Ops Guide: We’ve collected our own learnings from years of incident reviews and process refinement in this refreshed reference guide.
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI