Gartner Report: Leverage AIOps and Adapt ITSM Practices to Optimize Hybrid Cloud Support.

As hybrid cloud environments grow more complex, traditional service management and operational approaches struggle to maintain visibility and ensure reliability. Organizations need a proactive, AI-driven strategy to manage incident resolution and prevent service disruptions. We believe this Gartner report provides essential insights for “I&O leaders responsible for service operations for cloud and hybrid digital cloud environments”.

Key Findings & Recommendations:

• Increasing environment complexity demands a collaborative observability strategy that includes end-to-end visibility across cloud and on-premises systems.
• Incident recovery times are extended due to exponential growth in monitoring and logging data, making root-cause analysis more challenging.
• Traditional reactive support models are insufficient for highly complex environments, increasing the risk of prolonged service disruptions.
• Leveraging AIOps to orchestrate cross-domain data ingestion and analytics significantly improves incident prevention and resolution.

Gartner, Leverage AIOps and Adapt ITSM Practices to Optimize Hybrid Cloud Support, Chris Laske, Mrudula Bangera, Mark Cleary, 11 May 2023.

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