PagerDuty and DORA

Trusted by over 20K companies globally, PagerDuty partners with organizations to efficiently manage the entire ICT incident lifecycle and strengthen operational resilience.

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Build Operational Resilience

The EU’s NIS2 and DORA and the UK’s FCA PS21/3 and PRA PS6/21 have shone a spotlight on ICT risk management for financial institutions and key third-party providers.

Supporting a More Resilient Financial Sector

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Effectively manage ICT incidents

AI-powered tools and just-in-time monitoring can help automate incident detection, seamlessly mobilize first responders for faster remediation, and provide insights for learning and future prevention.

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Streamline ICT incident reporting

Triggered automations can help generate relevant records of incident activity for a clear audit trail that can help power incident reporting.

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Automate ICT system testing

Regular automated testing of disaster recovery runbooks can help ensure system resilience and efficient response processes.

How PagerDuty’s Automation-Led, AI-Powered Platform Can Help

Take action on critical alerts

Built-in automation and machine learning separate the signal from noise to accelerate incident triage and drive rapid resolution.

Automate key workflows

Automated workflows and runbooks can instantly run diagnostics and remediations, report incidents to authorities, and perform regular testing to achieve operational efficiency at scale.

Enhance coordination and communication

PagerDuty’s 700+ integrations, including ChatOps tools like Slack and Microsoft Teams and bi-directional sync with JIRA, ServiceNow, and CRM systems, improves visibility and response times during incidents.

Drive proactive improvement

Post Incident Reviews can be used to uncover patterns, learn from mistakes, improve response times, and enhance overall resilience.

Trusted by leading innovators in financial services

Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

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PagerDuty helps organizations achieve:

$3.48 million annual average benefit due to revenue protection from reduced downtime

27% more productive DevOps teams

$352k risk mitigation

Result:
a three-year 249% ROI

with a payback period of 12 months

IDC Business Value White Paper, sponsored by PagerDuty. PagerDuty Helps Organizations Optimize Their Digital Operations Management, doc #US47011820, January 2021

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