Ebook: Staying Ahead of Disruptions: Building More Resilient Operations

Outages and major incidents have become more frequent and harder to predict. Organizations must focus on anticipating and mitigating outages before they spiral out of control or risk them becoming full business crises that negatively impact customer trust, brand reputation, and revenue.

This ebook explores the importance of building operational resilience in the face of inevitable IT disruptions. Readers will get actionable strategies for anticipating issues leveraging AI and automation, proactively managing incidents, and ensuring quick recovery to minimize their impact on customers.

Topics covered in the ebook include:

• Understanding the challenges of digital complexity
• Achieving operational maturity through benchmarking
• Managing risk, revenue, and resilience for competitive advantage