Christopher Tozzi

In recent years, it feels as if many major brands have suffered major infrastructure failures during one of the busiest holiday shopping days — ...

In our always-on, IoT-enabled, cloud-connected, big data age, we face a major paradox: it’s now easier than ever to collect large amounts of ...

Wouldn’t it be great if there were tiny robots that kept track of what you were thinking, then helped you implement your plans automatically? Well...

Avoiding Noise in Incident Management Suppression. According to the thesaurus, this word is synonymous with terms like deletion, elimination, and ...

If technical debt were like monetary debt, it would be hard to keep track of it unless you checked in manually. The only way many...

In a simpler world, all alerts would be created equal and your infrastructure would either be completely working or completely broken — with no ...

Big data is old news. Today, the key to leveraging data effectively is to do fast data. In a similar fashion, traditional incident management—which ...

An organizational culture that prioritizes coordinated response to incidents is vital for monitoring and managing an IT infrastructure. Incident ...

It’s 2016, and your infrastructure is probably hybrid. That means your Incident Management solutions need to be ready for hybrid environments, ...