Posts by David Hayes
Putting People First: Metrics-Based Onboarding
It’s a truism that you get what you measure, and recruiting is no different. At PagerDuty, we take people very seriously in the product with...
Incident Management & Response
6 Best Practices for Better Incident Management
Modern Enterprise organizations today are managing increasingly complex technology portfolios and pressured to deliver on innovation—all while ...
Announcing the PagerCoin ICO: Press 4 to HODL
Today PagerDuty is pleased to announce our long-awaited foray into blockchain with our initial coin offering of PagerCoin. PagerCoin is the first ...
The Future of the NOC
One of the best things about working at PagerDuty is that our customers, our users, our champions, and our buyers are all the same people...
Video Conferencing in the Operations Command Console
Get face to face One of the great things about being a platform is that your users have the ability to take your product in...
PagerDuty Certified for ServiceNow Express
Exclusive Integration Delivers Better Incident Management and Resolution Workflows PagerDuty has long been partnering with ServiceNow, enabling IT ...
Incident Resolution Workflows with PagerDuty and Microsoft Flow
The Microsoft Flow platform, which launched Oct 31, now supports the creation of automated workflows between PagerDuty and other tools to maximize ...
Bringing the Heat at Microsoft Ignite
Microsoft Ignite was a massive show this year and it was great to see all of our Microsoft friends from the Azure, SharePoint, Yammer, and...
Reach Any Responder Immediately with Live Call Routing
PagerDuty has been the leader in getting the right people involved and collaborating on an incident — whether it’s through chat tools like Slack, ...
Know When to Go for Pokémon Go
Everything has an API Like with many others, Pokémon Go™ has captured our attention and imagination at PagerDuty. But there are only so many ...
Building a Chat Integration for Cisco Spark in Minutes
In time for day two of Cisco Live, we thought it would be timely to build an integration for Cisco Spark and PagerDuty. So we...
Platform Extensibility with API v2 and the Custom Events Transformer
The PagerDuty platform has enabled thousands of our customers to build great tools on top of our various APIs to resolve incidents faster and more ...
Quick Tips: How to Post Mortem Every Incident
The Case for Post Morteming Every Incident A post mortem is a process for investigating an incident to figure out what went wrong and what...
Not Enough Cat Photos? Introducing OkCats
PagerDuty alerts. Feeding a newborn gremlin. FOMO. These are the things that keep us up at night. Here at PagerDuty, we know that nothing settles the ...
Get Notified Before You Go On-Call
In February, we launched On-Call Handoff Notifications so you never forget that you are on-call, missing an alert! By popular demand, we’ve tweaked ...
Alert All the Right People with Multi-User Alerting
PagerDuty escalation policies just reached the next level (pun intended). You can now add up to 10 team members to each level of your policies...