David Shackelford
Posts by David Shackelford
Cut Through Complexity With Better Event Intelligence
As operational complexity accelerates, our customers are realizing that it’s impossible to manage their services or innovate for their business ...
Cut Through the Chaos With PagerDuty Event Intelligence
Across every industry and operational model we serve, customers tell us they’re struggling with finding the actionable signal in a sea of data. The ...
Ops, Reimagined: All the New Features Announced at Summit 2017
As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success...
Inclusive Technology at PagerDuty
I’m proud and appreciative of the commitment PagerDuty makes to diversity and inclusion. I appreciate how we hire women and people of color into ...
Focus Response on What Matters
Monitoring IT systems and applications is a complex science, and at PagerDuty, we are proud to integrate with over 175 different ITOps, DevOps, and ...
Being a Product Manager in a DevOps World
At Velocity Santa Clara this year, I gave a talk about the interplay between the DevOps movement and product management. I think it’s important for...
It's a Match! Swipe Incidents with PagerDuty Mobile App Update
We're pleased to announce our fourth major mobile release, which brings some significant improvements to the performance and usability of key parts of...
#HugOps in Practice: Empathy Skills for DevOps
We think we’re doing the whole DevOps thing right — new hires can deploy on day one, Travis CI is humming along, and we own the code we ship. But ...
Transitioning to a DevOps Model
As the pace of development and business continues to scale, teams need an agile and collaborative work environment to succeed. Moving to a DevOps ...
New! Automatically Resolve Email Incidents with Email Parsing
Our newest feature, Email Parsing, enables you to automatically resolve incidents from your email integrations. With this feature, you can now ...
October Hackday: iOS 8, Dev Docs ChatOps, and more
We love hackday here at PagerDuty – it’s a great opportunity for everyone at the company to work on projects they’re passionate about, get the...
A deep dive into how we built Advanced Analytics
Advanced Analytics is now called Advanced Reporting, which includes Team, System, and User Reports. PagerDuty Analytics is a new product that surfaces...
The 4 Operational Metrics You Should Be Tracking
Living in a data-rich world is a blessing and a curse. Flexible monitoring systems, open APIs, and easy data visualization resources make it simple to...
Building the Future of Monitoring at Monitorama 2014
The PagerDuty team just got back from Monitorama 2014 in Portland, and we had a great time. This was my first time representing PagerDuty at...