Julie Gunderson
Posts by Julie Gunderson
New Customer Service Ops Guide: Introducing Full-Case Ownership
In the world of digital transformation, keeping the focus on the customer experience is paramount. Systems are complex and increasingly distributed, ...
Building and Scaling Your SRE Team
Building Site Reliability Engineering (SRE) teams is hard! There are so many articles and explanations of what SRE means, it’s easy to get lost. ...