John Laban
Posts by John Laban
On-Call Best Practices: Page Your Manager
Having one person on-call isn't enough. What happens if your on-call engineer sleeps through their alert? What happens if their phone's battery dies ...
Outage Post Mortem – June 3rd & 4th, 2014
On June 3rd and 4th, PagerDuty’s Notification Pipeline suffered two large SEV-1 outages. On the 3rd, the outage resulted in a period of poor ...
Approaching the Hiring of Engineers as a Machine Learning Problem
Hiring software engineers is hard. We all know this. If you get past the problem of sourcing and landing good candidates (which is hard in...
Outage Post Mortem – March 15
As some of you know, PagerDuty suffered an outage for a total of 15 minutes this morning. We take the reliability of our systems very...
Pressure Release Valves
This is the fourth in a series of posts on increasing overall availability of your service or system. Have you ever gotten paged, and known...
A Standard Operating Procedure for when s*IT hits the fan
This is the third in a series of posts on increasing overall availability of your service or system. In the first post of this series, we...
More control over Optimistic Locking in Rails
Like pretty much everything else in Rails, optimistic locking is nice and easy to setup: you simply add a “lock_version” column to your ...
Availability lessons from shoe companies and ancient warlords
This is the second in a series of posts on increasing overall availability of your service or system. In the first post of this series...
Velocity Contest Winners
Velocity 2011 was a blast! Thanks to everyone who came by our booth to find more about PagerDuty, snag a t-shirt, and enter our contest...
New APIs Available Now
Have you ever said to yourself: “PagerDuty is great, but I wish I could better integrate it into the custom tools I already use.” Or...
See you at Velocity 2011
PagerDuty is excited to be attending the O’Reilly Velocity Conference 2011 next week in Santa Clara, CA. Velocity is a great venue that focuses on...
PagerDuty Wants You!
We’re hiring! Interested in working with a team reinventing the stagnant world of IT operations software? Want a job hacking on a product with a...
Standing on the shoulders of giants and stumbling with them – the Amazon AWS outage’s "pain" statistics
Today, at around 1am Pacific Time, Amazon began having major problems with some of their cloud infrastructure: specifically with their EC2, EBS, and ...