Michael Churchman
Posts by Michael Churchman
Incident Management Best Practices
Incident Management for Travel and Hospitality
What does incident management mean for the travel and hospitality industry? There are times when it can mean everything. In this post, we’ll ...
Incident Management & Response
Getting Ahead of the Customer Experience
We all know how important the customer service experience is. But getting customer service right is hard because it isn’t always easy to ...
Getting the Most from Your Incident Post-Mortem
What do you do after you’ve experienced an incident and performed a post-mortem (or, postmortem)? That may seem like a simple question, or even ...
Evolving Enterprise IT: The Agility-Stability Paradox
Today’s enterprise IT is not your grandfather’s enterprise IT. Enterprise IT is evolving rapidly and on all levels — from user demand ...
The Importance of Operational Maturity and Being Application-Centric
Is your organization’s IT system operationally mature, and is it application-centric? In today’s digital landscape, achieving both of ...
Incident Management & Response
Incident Management for Regulated Industries
Being on-call is already a demanding and sometimes very unforgiving responsibility. If you are working in a regulated industry, however, the demands ...
How We Compute Today: What Modern Infrastructure Looks Like
Today’s infrastructure is not your grandparents’ IT infrastructure, nor is it the infrastructure from a generation ago. The days of punch ...
Determining Incident Priority
Alerts. It’s so easy for them to pile up. One moment, you’re looking at a handful of alerts. A few hours — or maybe even...
Incident Management & Response
Keep Critical Apps and Infrastructure Up and Running
“Incident lifecycle management? If we manage to stay alive from one incident to the next, it’s a good day. On a bad day, it’s all...
Incident Management & Response
Avoiding Incident Response Bottlenecks
Incident response bottlenecks – you know they’re real and you know that your incident response system probably has a few, but they must be...
Smart Devices, Smarter Monitoring
Smart devices require smart monitoring. That’s not a platitude. It’s an imperative. In fact, the smarter the device, the smarter you need ...