Nancy Lee

Nancy Lee is a Senior Instructional Designer on the PagerDuty University team. She is an education professional with 14 years of experience in instructional design and adult education. Nancy has worked in a wide range of industries - Academia, Music, Legal, Tech - and has built and launched educational programs from the ground up. Her area of focus is on creating innovative curriculum for online and blended learning programs.

Posts by Nancy Lee

PagerDuty University

Get a Professional Certificate in DevOps From PagerDuty and LinkedIn Learning

DevOps engineers play a crucial role in helping companies streamline software development and delivery, leading to higher efficiency and faster ...

Best Practices & Insights

Doing More with Less: Building Greater Operational Efficiency with PagerDuty

How many of us can say with confidence that we know a tool inside and out? If you’re like most, you probably use just a...

Alerting

Intelligent Swarming vs. Tiered Support: How Customer Service Teams can use PagerDuty to Swarm Critical Issues

Most support organizations today adopt some form of the traditional tiered support model. It is one that is based on a process of escalations and...

PagerDuty University

Get certified for free (and support a good cause!)

What’s better than getting PagerDuty certified? Doing it for a good cause! PagerDuty University is holding a special Get Certified Event to ...