Empower Work uses PagerDuty to Scale Text Support Line For Workers

Empower Work is a national nonprofit that provides a free, confidential text line focused on improving the well-being of historically marginalized workers. Their unique coaching and resources that meet workers where they are supports increased confidence, clarity, agency, empowerment, and economic security – all rooted in equity. Over 94% [of those seeking help] report improved mental health and over 80% improved financial security.

“We use PagerDuty to make sure our infrastructure is up and running. […] The PagerDuty Operations Cloud gives us the ability to detect events and respond to them in a very timely fashion. And by automating it, it allows us to scale going forward.”

                   – Rajiv Puranik, Chief Technology Officer, Empower Work

With a goal of serving three million vulnerable workers over the next two years, PagerDuty’s funding and technical support will help Empower Work leverage AI to enhance and grow their service. Through an AI alert system, Empower Work aims to seamlessly streamline critical escalation points for thousands of people in need. Pairing technology with deeply human connection ensures the people they serve have everything they need to stay connected to and advance in good jobs and successful careers that will ultimately lead to improved mental health and economic well-being.

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