PagerDuty Helps Premium Indian Streaming Company Reduce Noise by 60 Percent and Eliminate 470k Events Annually

This company from India is one of the largest premium streaming platforms and has more than 100,000 hours of programming in 17 languages and produces high-quality original content across various genres. They are the go-to destination for live streaming for major sporting events, including the most widely watched sporting event in history.

To get ahead of the potential risks involved with streaming an event to over 51 million viewers, they identified several goals necessary for them to achieve a seamless streaming experience for their viewers. Refining their strategic and operational methods, including best practices of major incident response, assessing service and application impact in real-time during major incidents, allowed the team to focus on improving developer productivity, reducing mean-time to resolution (MTTR), tracking participants and hours spent on major Incident response, and automating engaging relevant operational teams based on service and infrastructure impact during major incidents.

They leveraged PagerDuty’s Operations Cloud to enhance its digital operations, specifically PagerDuty AIOps. They specifically deployed it to support one of the largest sporting events in history, and achieved benefits including 60% noise reduction, avoiding 470k incidents annually. Additionally, with end-to-end event-driven automation, the incidents the team did need to work on were routed to the correct team immediately and major incident response workflows kicked off for seamless incident management. The business impact of PagerDuty for this company includes an incredible >430% ROI and over $2.15M net benefit after spend.

With the PagerDuty Operations Cloud, they were able to codify incident response practices and develop more proactive ways of addressing major incidents. The team now spends less time working on incidents and more time working on strategic revenue-generating initiatives.

“With PagerDuty Operations Cloud, our team is able to be much more efficient and create incredible customer experiences like one of the most widely watched sporting events in history. PagerDuty was key to our strategy ahead of this event and to handle anything unplanned throughout.”

To learn how PagerDuty can help reduce cost, transform operations in a digital-first world, and see a fast ROI, contact your account manager or start a 14-day free trial today.