Operations Cloud
plans and pricing
Includes:
- Easy on-call scheduling
- Unlimited API calls
- 700+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
- Access to Base + Major Incident Types
Free Plan, plus:
- Unlimited international phone/SMS notifications, schedules, escalation policies
- SSO
- Ticketing integrations
- Email support
Available Add-Ons:
- AIOps
- Stakeholder License
- Status Pages
- Live Call Routing
- PagerDuty Advance
Business Plan, plus:
- Post Incident reviews
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- Trigger Incident Workflows on Custom Fields
- Incident Roles
- Incident Tasks
- Premium Slack Actions
- Bi-directional Custom Field Sync with ServiceNow
- Unlimited International phone/ SMS notifications
- Up to 100 Custom Incident Types
Included Add-Ons:
- Premium Status Pages
- Stakeholder License
- Live Call Routing
Available Add-Ons:
- AIOps
- Customer Service Operations
- Status Pages
- PagerDuty Advance
Feature comparison
Expand all
Collapse all
Free
Professional
Business
Enterprise
On-Call Management
Max users per account
5
unlimited
unlimited
unlimited
Email and push notifications
unlimited
unlimited
unlimited
unlimited
SMS/Phone notifications
100/month
unlimited
unlimited
unlimited
1
unlimited
unlimited
unlimited
1
unlimited
unlimited
unlimited
5
5
50
50
Incident Management
Incident Timeline
ChatOps (Slack, Teams)
Pre-seeded “Major Incident” Type
Custom Incident Types Limit
up to 3
up to 100
AIOps
Event Ingestion Rate
Analytics and Insights
Ecosystem and Platform Extensibility
700+
700+
700+
700+
Mobile Application
Scalability, Security and Administration
Historic Data Access
3 months
1 year
unlimited
unlimited
Audit Trail Reporting
Community and Email Support
Add-Ons
add-on
add-on
(1 : 1 ratio)
add-on
add-on
(3 lines per account)
add-on
add-on
add-on
add-on
(1,000 subscribers per account)
add-on
add-on
add-on
PagerDuty Advance
Not available for month-to-month customers
Not available for month-to-month customers
add-on
add-on
add-on
add-on
add-on
Required add-on
add-on
add-on
add-on
add-on
add-on
add-on
Customize and enhance your Incident Management plan with these additional features.
Add-On
PagerDuty Advance for Incident Management
Starting at
$
415
/month
PagerDuty Incident Management customers (excluding month-to-month) can add PagerDuty Advance to accelerate mission-critical work and mitigate operational risk with GenAI capabilities for the PagerDuty Operations Cloud.
Automate time-consuming work at every step of the incident lifecycle:
- Surface actionable insights and suggested next steps, directly from Slack (support for Microsoft Teams coming soon)
- Draft an audience-specific status update in seconds
- Summarize the most important automation jobs results
AIOps
Starting at
$
699
/month
Pay only for what you use with transparent, flexible consumption-based pricing.
Apply ML to reduce noise, provide real-time context, and eliminate manual tasks.
- Reduce incident noise with the click of a button. Use built-in ML models, or create your own logic.
- Accelerate triage time with all the incident context you need to resolve faster right at your fingertips.
- Automate the redundant with event-driven end-to-end automation across any or all of your technical services.
Now part of PagerDuty, Jeli helps organizations respond to, manage, and analyze incidents to build more resilient infrastructure and teams. Learn more ->
Every incident is an opportunity that reveals how your organization really works.
- Create, manage, and resolve incidents directly in Slack.
- Combine data to tell the whole story of an incident through post-incident reviews.
- Identify patterns across incidents, tools, teams, and time to build resilient systems.
Add-On
Stakeholder License
$
150
per 50 stakeholders
/month
/month
Provide executives and business stakeholders with the real time visibility needed to keep a pulse on incidents and customer impact.
Give stakeholders real-time visibility on incidents and customer impact.
- Access status dashboards and subscribe to customer impacting business services.
- See full incident details including status updates and corresponding postmortems and analytics.
- View in-depth information on teams, services, schedules, and escalation policies.
Add-On
PagerDuty Status Pages
$
89
per 1000 subscribers
/month
/month
Proactively communicate the real-time status of your digital operations to your customers while leveraging PagerDuty as your single source of truth.
Keep your stakeholders proactively informed about real-time status while leveraging a single source of truth
- Create a public status page and customize it for consistent look and feel of your brand
- Post real-time updates while leveraging "Human-in-the-Loop" automation
- Subscribe your stakeholders using proactive notifications
Add-On
Workflow Automation
Integrate business processes with technical automation for Dev and IT Operations.
Automate manual work and expedite task completion by connecting business processes with technical automation.
- Automate approvals, information gathering, and multi-channel comms throughout workflows
- Add rich set of actions, integrations, and templates
- Rapid time to value with no-code workflow builder
- Invoke automation through webhooks, custom webforms, emails, or on a schedule
Professional services and support
Enlist the help of our experts and get the most out of your investment.
Transforming critical work at more than 25,000 companies.
Questions? We have answers.
-
How many users do I need?
-
How does the 14-day trial work?
-
What are my payment options?
-
How many systems can I monitor?
-
How many notifications are included in my account?
-
Can I only purchase AIOps?
-
Are there any lower cost options for users who are not responders?
-
How is PagerDuty AIOps priced?
-
What's not included in Digital Operations Management?
We're here to help.
Our knowledgeable reps can answer any questions you have about our plans,
pricing, add-ons, implementation, or anything else.
Feature list
PagerDuty AIOps
AIOps
Event Ingestion Rate
Basic Event Orchestration
Advanced Event Orchestration
Noise Reduction
Accelerated Triage
Dashboarding
Feature comparison
Free
Commercial
Enterprise
Incident Response
Max users per account
unlimited
unlimited
unlimited
Create incident from UI
Public Channel Incidents
unlimited
unlimited
unlimited
Existing Channel Incidents
Private Channel Incidents
1
unlimited
unlimited
Broadcast Channels
1
5
unlimited
Workflow automation
5 Workflows
unlimited
Incident Types
5
unlimited
Severity levels
customizable
customizable
Assigned Incident Roles
customizable
customizable
Role Descriptions
customizable
customizable
customizable
Incident View
Webhooks
unlimited
unlimited
API Keys
1
Custom Fields - ITSM (Jira)
Incident Analysis
Sandbox environment
Opportunities
5 / year
custom
custom
Private Incident Reviews
1
unlimited
unlimited
Full Channel Importing
Multi-Channel Importing
Slack Threads Importing
Event Tagging
Narrative Builder for Incident Reviews
Templates for Incident Reviews
5
unlimited
Opportunity Tags
Integration (JIRA Server)
GenAI Narrative Marker Generation (Beta)
Cross-Incident Insights
Learning Center
Security and Governance
Account-level Access Controls
Incident Review-Level Access Controls
1 Private incident review
Master Services Agreement
Single Sign-On (SSO)
Slack, Google
Slack, Google
Customizable
Event Logs
Audit Logs
Vanta Integration
GDPR Compliance
SOC II Type 2
Support
If you are a PagerDuty customer, you need the same support package across your order form.
Premium Support
add-on
add-on
add-on
Professional Services
add-on
add-on
add-on
PagerDuty Live Trainings and Certifications
add-on
add-on
add-on
Runbook Automation for Incident Management
Feature list
Runbook Automation
Fully-Managed SaaS
Core Features
Support
Resiliency
PagerDuty managed high availability and reliability with SLA (99.9%)
Failed Job Resume
Security
PagerDuty handles security patching, protection, monitoring, and compliance.
Deeper Solutions Integrations
Scalability
Job Queuing, job executions can be queued when parallel executions are not allowed
Usability
Workflow Visualization
Ruleset Workflow Strategy Plugin
Scheduling
PagerDuty Status Pages
Feature comparison
Status Pages
$89 per 1000
subscribers/month
subscribers/month
Premium Status Pages
Starting at $599 per 1000
subscribers/month
subscribers/month
Public Status Pages
Import Subscribers
Automated Incident Updates
Customizable Layouts
Human-in-the-Loop Automation
Easy Configuration
Email, Slack, and Webhook Subscriptions
Incident Postmortems
Scheduled Maintenance
Templates
Service Uptime
Private Status Pages with SSO
Both Public and Private Subscribers
PagerDuty Advance
Feature list
PagerDuty Advance
20,000 per month
In Early Access
In Early Access