8 out of 10
have seen spikes in the
use of their digital services
In a year like no other, the teams who develop, manage, and operate digital services are facing unprecedented strain. It’s been an exhausting, challenging time—but there is hope.
have seen spikes in the
use of their digital services
say it's reached
never-seen-before levels
teams are solely focused
on dealing with customer
impacting issues
are working
50-hour weeks
are facing more than
5 unexpected off-hours incidents
every week
say they struggle to
find the root cause of issues
think AIOps takes
too long to implement
are struggling with
alert noise on a daily basis
are proud of their responsibility
for keeping their services always on
say working with their teammates
make their job “worth it”
Get a closer look at how teams are feeling and how we’re grappling with a harsh new digital reality in 2020.
This report is based on a global survey of 700 developers and IT operations professionals in large enterprises with over 1,000 employees, conducted by Coleman Parkes and commissioned by PagerDuty.