HetrixTools Integration Guide

HetrixTools is an uptime and blacklist monitoring platform that provides webmasters with tools to improve efficiency and make work flow simpler.

In PagerDuty

1. 1. 1. From the Services menu, select Service Directory.
      2. On the Service Directory page:If you are creating a new service for your integration, click + New Service. If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click Add a new integration.
      3. Select your app from the Integration Type menu and enter an Integration Name. If you are creating a new service for your integration, in General Settings, enter a Name for your new service.  Then, in Incident Settings, specify the Escalation Policy,  Notification Urgency, and Incident Behavior for your new service.

1. 1. 1. Click the Add Service or Add Integration button to save your new integration. You will be redirected to the Integrations page for your service.
      2. Copy the Integration Key for your new integration:

In HetrixTools

1. 1. 1. From your HetrixTools Dashboard, select Contact Lists.  
      2. From the Manage Contact Lists page, click +Add New Contact List.  
      3. In the Add Contact List pop-up, you'll give your contact list a Name, and then select PagerDuty from the list of contact methods. In the field provided, paste the Integration Key from your PagerDuty service. You can confirm that PagerDuty and HetrixTools are communicating with one another by clicking on the Send test notification button, which will create a test incident. Once you are satisfied that these are working as planned, click Add to create the new Contact List.  

In PagerDuty

Confirm that your test incident was created. If it was, then your integration is set up correctly and future alerts from HetrixTools will trigger PagerDuty incidents. If not, we'd recommend double-checking that your integration key is entered correctly in HetrixTools, then checking the troubleshooting steps outlined in this article from our Knowledge Base.    

FAQ

Will PagerDuty incidents from HetrixTools automatically resolve?

Uptime monitoring alerts from HetrixTools will open PagerDuty incidents based on the monitors that go offline — one per monitored service. When these services come back online, the PagerDuty incidents will be resolved. Blacklist monitoring alerts from HetrixTools will open new PagerDuty incidents, which will need to be manually resolved.