Kat Gaines presents “Happy Agents = Happy Customers” at SpringOne
Feb 07, 2023
Keeping on top of your organization’s technical platforms as well as customer experience is a daunting task, and it can’t be done by siloed teams. Your customer service team and the insight they gain from users is critical to the incident identification and response process, and your development teams can use this insight as data to speed up their ability to resolve the problem. As the team closest to the customer, incorporating your customer service team into the DevOps lifecycle will reduce silos, shorten feedback loops, empower agents, grow careers, and delight your customers.