Scale Your Robotics Operations Efficiently with PagerDuty & Formant

Benefits of Formant and PagerDuty Integration

• Accelerate Support Velocity

  Resolved issues in half the time with a single platform that supports event-based navigation & search workflows, as well as early incident detection and management using PagerDuty. Scale resources quickly and empower junior team members with a sophisticated yet easy-to-use solution that integrates with the existing ticket system and promotes collaborative resolution of workflows.

• Minimize Field Visits

  Due to an increased capacity for understanding the true root cause of an issue remotely, field support teams saw a significant decrease in on-site visits that were previously necessary to diagnose problems. Both the number of visits and the length of time spent on-site was seen to decrease. Remote monitoring and incident management through PagerDuty also allowed teams to spend less time in the field during the first days of a new deployment, or eliminate the site visit altogether.

• Reduce Bandwidth Expenses

  Formant’s on-demand data ingestion allowed for a massive decrease in the volume of data collected from the field - most of which was not actually useful or necessary but had to be collected just in case. Instead, support teams configured always-on data acquisition to only occur for the most valuable data and implemented manual or triggered historical uploads for the larger, less immediately necessary data.