Automation-Notification Engine

In today’s challenging and complex IT world it is imperative to address the deluge of incidents to keep BAU and keep the downtime to the minimum. Collaboration within the IT services teams, spread across various domains, is the key to resolution of the incidents. Accelerating the Incident Response is the need of the hour. To meet the challenges, ignio integrates with PagerDuty to automate the incident resolution, using PagerDuty’s out-of-the-box ticket notification and response mechanism. ignio’s AI / ML and automation feature coupled with PagerDuty’s notification and response engine does the trick in rapid incident resolution.

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ignio and PagerDuty Integration

  • Accelerate Incident Response

    Real-time incident response mechanism using notification channels like phone call, sms, email, PD App.

  • Collaborate in Real-Time

    Real time incident notifications to IT teams help in better and quick decision making, thus improving team efficiency and customer experience.

  • Seamless Workflow

    Addition of notes to the incident through easy to and fro movement between ignio & PagerDuty enables quick decision making, collaboration within IT teams and incident resolution. It also helps in appropriate messaging through notifications to all the stakeholders.

Digitate, a Tata Consultancy Services (TCS) venture, was founded in 2015.

Digitate’s flagship product ignio™ is a cognitive automation solution that enables smarter and faster decision making, allowing enterprises to predict problems and take actions. Powered by AI and Automation, ignio’s basic pillars of Learn, Resolve and Prevent helps enterprises in improved enterprise resilience, customer experience and business assurance. For more information, visit www.digitate.com

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Resources

solutions-brief

An Overview of ignio and PagerDuty integration: It describes steps to take to configure ignio and PagerDuty to talk to each other, besides the benefits of this integration

resource

ignio AIOps – What is ignio. AIOps product which integrates with PagerDuty for using its notification engine. What are the features of ignio.AIOps

infographics

ignio AIOps “WHAT”, “WHY”, “HOW”, “WHERE” & “WHEN”

video

How ignio works, How ignio simplifies complexity, ignio artificial intelligence in IT.

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