Opsgenie has served many teams well for years, but with Atlassian’s Opsgenie 2027 sunset announcement and as it enters its maintenance phase, it’s time to look forward and plan your next move. Running tomorrow’s operations on yesterday’s technology isn’t just risky – it’s holding you back. This isn’t just a transition – it’s an opportunity to leap ahead.

Why Settling for JSM Puts Your Operations at Risk

While Jira Service Management (JSM) might seem like an easy migration path, the truth is that ‘good enough’ will never be enough for companies that take operations seriously. JSM is fundamentally a ticketing system with basic alerting capabilities bolted on. It’s not built for the demands of modern incident management. Here’s what you risk with JSM:

• Mandatory Maintenance Windows: JSM requires maintenance windows that leave you vulnerable during critical moments. When incidents strike, you can’t afford system downtime.

• Limited Incident Management: Without advanced correlation, AI-powered insights, or robust automation, you’re stuck with basic alerting that can’t handle complex operational needs.

• Scalability Constraints: JSM’s ticketing-first approach means limited integration capabilities, manual workflows, and reduced team effectiveness as your operations grow.

Can you afford to settle for basic capabilities and stagnant innovation?

3 Reasons Why Industry Leaders Choose PagerDuty

When your systems fail at 3 AM, your entire business depends on your incident management platform.

PagerDuty has spent over a decade building and refining the most robust incident management platform in the industry. Our commitment to flexible, multi-channel collaboration ensures teams always have access to the contextual information and collaboration tools needed for rapid triage and resolution, regardless of where they work or which systems are impacted. With our newly enhanced plans, we’ve made it easier than ever to get enterprise-grade end-to-end incident management that goes way beyond alerts.

Here are three key reasons why 70% of the Fortune 100 trust PagerDuty:

1. Industry-Leading Reliability: PagerDuty’s zero-maintenance-downtime architecture ensures continuous operations, backed by 99.9% web availability SLAs and 14 years of incident management expertise. When systems fail at 3 AM, our platform keeps your operations running without compromise.

2. AI-Powered Intelligence: Our platform goes beyond simple notifications, offering advanced correlation and AI-powered insights that can reduce MTTR. With 700+ integrations, PagerDuty seamlessly connects your entire tech stack, automating responses and preventing incidents before they impact your business.

3. Enterprise-Scale Operations: Our comprehensive platform handles everything from initial alert correlation to post-incident reviews, with up-to-date service dependency mapping and automated response patterns that scale with your business. While others offer basic alerting, we deliver end-to-end incident management.

The real difference becomes clear in critical moments. While basic alerting tools struggle with complex incidents, PagerDuty’s intelligent automation and machine learning capabilities help you identify, respond to, and resolve incidents faster. This isn’t just about keeping up – it’s about giving your team capabilities they’ve never had before with a platform that is always learning and improving, always orchestrating, and always driving to the next best action.

This is why industry leaders trust PagerDuty. Opsgenie’s sunset creates the perfect moment to upgrade to true enterprise-grade incident management.

Migration Is Easier Than You Think

Moving to PagerDuty is straightforward and seamless. Our migration experts handle everything – from transferring your existing schedules and escalation policies to integrating your monitoring and observability tools. Your alerts keep flowing while we handle the transition, meaning zero disruption to your operations. If your DevOps or SRE teams are using Terraform, our migration process includes your new PagerDuty configuration as code, further ensuring a toil-free migration and smooth administration going forward.

We’ve already brought countless Opsgenie customers to PagerDuty. With our enterprise plans, your team gets hands-on support throughout the process, with expert guidance and training to ensure you’re up and running quickly. What you might expect to take months happens in days or weeks, with clear processes and proven playbooks backing every step.

Take Action Now

Your Opsgenie replacement strategy isn’t just about maintaining the status quo – it’s about elevating your incident management capabilities to meet future challenges. PagerDuty offers the enterprise-grade reliability, continuous innovation, and comprehensive incident management capabilities that modern operations demand.

Don’t wait until migration becomes an emergency. Don’t settle for basic capabilities. Choose the platform that leading organizations trust when failure isn’t an option.

Take the next step toward true operational resilience. Contact us to discuss migrating to PagerDuty or start a free trial today to familiarize yourself with all that PagerDuty has to offer today.