PagerDuty is thrilled to be named a leader in G2Crowd’s Fall 2018 Grid Report for Incident Management. The ranking is based on high customer satisfaction ratings and having a large market presence.

What’s G2Crowd and Why Does It Matter?

G2Crowd is a business software and services review website that leverages authenticated user reviews to enable and inform B2B purchase decisions by providing transparency through the voice of customers and end-users. The best thing about it? It has real reviews from real users instead of opinions from analysts.

The Fall 2018 Grid Report for Incident Management was recently released, ranking the top 10 incident management solutions on two axes: Market Presence and Customer Satisfaction—in other words, how many people use the platform and how successful the companies are.

Not only did PagerDuty rank highest on both Market Presence AND Customer Satisfaction, but: 

• 92 percent of users rated PagerDuty 4 or 5 stars
• 86 percent of users believe [the PagerDuty platform] is headed in the right direction
• 87 percent of users said they would likely recommend PagerDuty to others

Check out the full report for deeper insights, including competitive data on satisfaction ratings, market presence, feature comparisons, deployment and implementation, and much more.