Blameless

Best Practices & Insights, Culture

Blameless Culture Key to Addressing Outage Outrage in Australia

After the unfortunate Commonwealth Bank of Australia outage last week, the powerful Payment Systems Board—whose members include the chairs of the RBA and APRA –...

Matt Stratton

6 min read

APJ, blameless, culture, outage, outages

Best Practices & Insights

Postmortems Part 2: How to Adopt a Learning Culture

In part 2 of our postmortem series, we dig into how to establish a culture of continuous learning, from getting leadership on board to invoking...

Rachael Byrne

8 min read

Best Practices, blameless, culture, postmortems

Incident Management Best Practices

What is an Incident Postmortem?

A postmortem (or post-mortem) is a process intended to help you learn from past incidents. It typically involves an analysis or discussion soon after an...

Mark Smith

7 min read

blameless, continuous improvement, culture, discussion, incident, learn, postmortems, review