Business Ops | Tags

Green background with three digitized cubes, data and code

Automation, Incident Management & Response

Minimizing Data Science Model Drift by Leveraging PagerDuty

By Thomas Pin – Data Scientist PagerDuty has an Early Warning System (EWS) model which helps the Customer Success and Sales departments ascertain the wellness...

PagerDuty

7 min read

Business Ops, data science, machine learning, Model Drift, pagerduty

Best Practices & Insights, Customer Service, Customer Spotlight, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Features, Full Service Ownership, Incident Management & Response, Incident Management Best Practices, Integrations, Summit, Use Cases & Solutions, Webinar

Transforming Customer Experience with Full-Service Ownership

Nisha Prajapati

Business Ops, CSOps, integrations, pagerduty, PagerDuty Summit, pdsummit, PDSummit22, zendesk

Best Practices & Insights, Customer Service, Customer Spotlight, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Engineering, Features, Incident Management & Response, Incident Management Best Practices, Integrations, Summit, Webinar

PagerDuty & Salesforce – New Features Release: Incident Objects

Nisha Prajapati

Business Ops, CSOps, Customer Service, Customer Service Operations, pagerduty, PagerDuty Summit, pdsummit, PDSummit22, salesforce, salesforce service cloud

Customer Service, Customer Support, Customers, Digital Operations, Digital Transformation, Engineering, HumanOps, Incident Management & Response, Incident Management Best Practices, Summit, Tech Talk, Webinar

Happy Agents = Happy Customers: Empower Your Customer Service Team to Lead the Way

Nisha Prajapati

Business Ops, CSOps, customer experience, Customer Service, Customer Service Operations, PagerDuty Summit, pdsummit, PDSummit22

Customer Service, Integrations, Summit, Tech Talk, Webinar

CSOPs: The Proactive Approach with Zendesk

Nisha Prajapati

Business Ops, CSOps, customer story, integration, PagerDuty Summit, pdsummit, PDSummit22, zendesk