Automation, Best Practices & Insights
Calculating Business Value of Automation in PagerDuty Process Automation
Budgets in IT departments are tight these days, so proving a return on investment is essential for justifying or expanding a project. The good news...
Engineering
How to get buy-in for on-call and design for humans
On-call is about more than just reducing mean time to acknowledge and mean time to resolve (MTTA and MTTR, respectively), it’s about improving the human...
Culture, Digital Operations, Digital Transformation
What’s the ROI? How Operational Maturity Improves Customer and Team Satisfaction
Are we looking at the new normal now? In the last 18 months, organizations all over the world were compelled to undergo a rapid digital...
Digital Operations
What Our Customers Say About the PagerDuty Platform
As noted in this blog a couple of weeks ago, IDC interviewed PagerDuty customers to quantify the business value they gain from our platform. It...
Digital Operations
IDC Value Assessment Tool: How Much Value You Could Get With PagerDuty
Many IT vendors claim to provide value and help organizations strengthen their digital operations, but we wanted to go a step further and quantify our...
Digital Operations
New IDC Study Highlights PagerDuty’s Multi-Million Dollar ROI
Dependence on digital business skyrocketed in the last year, with customers expecting seamless, always-on access to applications and digital services from any device, anywhere. This...
Engineering
Recipe for Meaningful Change
I’ve had the privilege to be with PagerDuty since 2016, and in that time, I’ve seen a lot of change. I’ve seen the company evolve...
11 min read
Webinar
PagerDuty Deep Dive: How to Optimise Your Digital Ops Platform
alerting, automation, Best Practices, business value, developer, devops, digital operations, digital operations management, digital transformation, downtime, engineering, features, Incident Management, incident response, integration, integrations, it operations, ITOps, Monitoring, On-call, pagerduty, product, real-time operations, Services, webinar
Digital Operations
How Can CIOs Seize the Moments That Matter in a Complex World?
Everybody puts value on work. But not all work is the same or valued in the same way. What if we told you there’s a...
Digital Operations
Learn Your Organization’s Potential ROI With PagerDuty by Using IDC’s Snapshot Tool
Recently, I wrote about an IDC business value study PagerDuty commissioned and shared some of the results from the research. In summary, after in-depth interviews...
Digital Operations
IDC Finds Substantial ROI for Enterprises Using PagerDuty for Digital Operations Management
In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Additionally, the...