On-call is about more than just reducing mean time to acknowledge and mean time to resolve (MTTA and MTTR, respectively), it’s about improving the human...
How do you design a product that customers love to hate? “Hey, that thing you’re responsible for is down. Oh, and people have noticed and...
Services are the backbone of our systems. Whether they’re functional microservices or logical components of a traditional application, they are the pieces that make up...
Over the next couple of days, you may notice that our webapp is getting a minor facelift. We’ve always been a team of engineers first,...
You’re a techie working for one of the multitude of startups that rushed to market, where the founders hastily glued a Rails app together with candy-bar wrappers and...
The new on-call scheduling tool is here. We migrated all accounts to it prior to the holiday break. Some of you have played with it....