Engineering

Customer Service, Customer Support, Customers, Digital Operations, Digital Transformation, Engineering, ITOps & Modern Ops

GenAI Unleashed: Transforming Customer Experience in the Digital Era

Nisha Prajapati

Customer Service, digital operations, digital operations management, digital transformation, engineering, On-call, pagerduty, webinar

Automation, Digital Operations, Digital Transformation, Process Automation, Use Cases & Solutions

Supercharge your Incident Resolution with Process Automation

Nisha Prajapati

engineering, MTTR, process automation

Best Practices & Insights, DevOps, Digital Operations, Digital Transformation, Engineering, Incident Management & Response, ITOps & Modern Ops

The SRE Transformation

Nisha Prajapati

engineering, SRE

Best Practices & Insights, Collaboration, Crisis Management, Customer Service, Customers, DevOps, Digital Operations, Digital Transformation, Engineering, Incident Management & Response, ITOps & Modern Ops, Monitoring, PagerDuty University

CSOPs Certification Primer

Nisha Prajapati

alerting, Best Practices, customer, Customer Service, developer, devops, digital operations, digital operations management, digital transformation, engineering, Incident Management, incident response, it operations, ITOps, On-call, real-time operations, webinar

AIOps, DevOps, Event Management, Use Cases & Solutions

Harness the power of automation-first AIOps to improve MTTR

Nisha Prajapati

AIOps, Best Practices, developer, devops, digital operations, engineering, event intelligence, webinar

Customer Service, Customer Support, Digital Operations, Digital Transformation, Engineering, Use Cases & Solutions

Work Where You Are: PagerDuty for Customer Service Plus Salesforce Service Cloud

Hadijah Creary

CSOps, Customer Service, engineering, salesforce

ITOps & Modern Ops

Making An Enduring Shift From Project-to-Product: IT Organizational Change in a Post-COVID Era

Nisha Prajapati

Best Practices, developer, devops, digital operations, digital operations management, digital transformation, engineering, it operations, ITOps, pagerduty, partners, webinar

Automation, Best Practices & Insights, Crisis Management, Customers, DevOps, Digital Operations, Digital Transformation, Engineering, Incident Management & Response, ITOps & Modern Ops, Monitoring, Product, Retail, Use Cases & Solutions

Resilience for Retailers Ahead of Peak Traffic Seasons

Nisha Prajapati

alerting, automation, Best Practices, customer, Customer Service, developer, devops, digital operations, digital operations management, digital transformation, engineering, Incident Management, incident response, it operations, ITOps, On-call, product, real-time operations, reliability, Services, webinar

Automation, Best Practices & Insights, Collaboration, Crisis Management, DevOps, Digital Operations, Engineering, Event Management, Incident Management & Response, Product, Use Cases & Solutions

Digging Deeper to Find the Root Cause

Nisha Prajapati

alerting, automation, Best Practices, developer, devops, digital operations, digital operations management, engineering, event intelligence, Incident Management, it operations, ITOps, Monitoring, On-call, real-time operations, webinar

Automation, Best Practices & Insights, Crisis Management, DevOps, Digital Operations, Digital Transformation, Incident Management & Response, Integrations, ITOps & Modern Ops, Monitoring, Product, Use Cases & Solutions

PagerDuty on PagerDuty: Best Practices in Analytics

Nisha Prajapati

alerting, automation, Best Practices, developer, devops, digital operations, digital operations management, digital transformation, engineering, Incident Management, incident response, integrations, ITOps, On-call, real-time operations, reliability, webinar

Automation, Best Practices & Insights, Crisis Management, Customer Service, Customer Spotlight, Digital Operations, Digital Transformation, Engineering, Incident Management & Response, Integrations, Product

PagerDuty: See The Heartbeat of Your Systems in One View

Nisha Prajapati

automation, Best Practices, Customer Service, developer, digital operations, digital operations management, engineering, Incident Management, incident response, On-call, pdsummit, real-time operations, webinar

Best Practices & Insights, Company, Crisis Management, DevOps, Digital Operations, Incident Management & Response, Integrations, News & Announcements

PagerDuty For Pros

Nisha Prajapati

Best Practices, developer, digital operations, engineering, Incident Management, incident response, integrations, pagerduty, pdsummit, Services, webinar

Automation, Best Practices & Insights, Collaboration, Crisis Management, Customer Service, Customer Support, Customers, Digital Operations, Engineering, Incident Management & Response

It All Starts With a Page: How Customer Experience & Engineering Respond to Incidents Together at Slack

Nisha Prajapati

alerting, automation, Best Practices, customer, Customer Service, developer, digital operations, digital operations management, engineering, Incident Management, incident response, integrations, pagerduty, real-time operations, reliability, webinar

DevOps, Digital Operations, Engineering

What’s Next in DevOps

Nisha Prajapati

developer, devops, digital operations, engineering, Incident Management, integration, integrations, it operations, ITOps, pagerduty, pdsummit, real-time operations, webinar

Engineering

Efficiently Structure Data Science Teams to Achieve Company Goals

Mitra Goswami (PagerDuty Senior Director Data Science) is a machine learning professional with experience working in Astrophysics, Media, Martech, and the Financial Services Industry. Her...

Mitra Goswami

6 min read

engineering

Engineering

Recipe for Meaningful Change

I’ve had the privilege to be with PagerDuty since 2016, and in that time, I’ve seen a lot of change. I’ve seen the company evolve...

Parsa Alipour

11 min read

automation, engineering

Engineering, Integrations

Bridge the Gap Between Central IT Teams and Business Stakeholders

Bianca Wood

engineering, Incident Management

Engineering

Building and Scaling SRE Teams

Bianca Wood

customer, engineering, pdsummit, reliability