Incidents

AIOps, Alerting, Automation, Best Practices & Insights, Digital Operations, Digital Transformation, Downtime, Event Management, Features, Incident Management & Response, Incident Management Best Practices, Modern Incident Response, Operations Health, PagerDuty University, Response Orchestration, Webinar

Fewer Rules & Less Noise: Your Guide to Event Orchestration with PD University

Nisha Prajapati
AIOps, event orchestration, incidents, less noise, manage incidents, PagerDuty University, PDU, reduce noise, response time, service level, service level orchestration
Tech Talk

All, None, and One: The SQL Left Join Trick

PagerDuty released Multi-User Alerting in early 2014, which allowed notifying and assigning multiple people when an incident is triggered. In addition to assigning multiple users to an incident, multi-user alerting also makes it possible for an incident to have multiple acknowledgers. This post will demonstrate the changes we made to our data model to implement multi-user alerting and the resulting sophistication added to our SQL queries to maintain their performance.

Kenneth Rose

10 min read

incidents, SQL