The always-on, always-available expectations of digital services have increased the requirements of technical teams to be ready to provide a response around the clock. For...
Why We Use On-Call Shadowing On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother...
Imagine the frustration you feel when you’re writing something in Google Docs and you suddenly lose Internet connection. Or the panic you experience when you’re...
The On-Call Scheduling Best Practices Series is back! In the first on-call best practices series, we covered what equipment is needed and how people want...
Since our first on-call best practices post back in March 2011, on-call scheduling methods have remained mostly unchanged. Many teams start off with sending email...