ITOps & Modern Ops
5 Ways Unplanned Work Is Disrupting Your Business
This article was previously published by Raconteur. Unplanned work is rising, with consequences ranging from unhappy customers and lost revenue, to employee churn and burnout....
Incident Management & Response
Survey Findings: 2020 Hits New Heights in Digital Pressure
2020 has been a year like no other. Our dependency on digital services has reached new heights, leaving many companies trying to accelerate transformation initiatives...
Retail
Real-Time Retail in Asia Pacific: Ensuring Exceptional Customer Experience in an Always-On World
Across Asia Pacific, “Real-Time Retail” and e-commerce have never been more essential to meet the expectations of always-on, connected customers than it is today. To...
Analyst Reports
Unplanned Work Contributing to Increased Anxiety
Unplanned work is on the rise—and most companies are unprepared for it. That’s according to the recent “State of Unplanned Work Report 2020,” which surveyed...
Trends
The State of Unplanned Work: Key Findings
It’s a new world order: Skynet has taken over. Just kidding. But it sometimes feels that way, doesn’t it? In the words of Marc Andreessen,...
HybridOps
Unplanned Work, Part 2: The Impact on the Enterprise
Today, technology problems can alter the trajectory of a business. Minutes of downtime or latency (slow is the new down) cost organizations dearly in lost...
DevOps
Unplanned Work: The Impact on DevOps Teams
Going on call and being awakened at a moment’s notice to put out fires when reputation and revenue are on the line is incredibly stressful....