Leadership

Jennifer Tejada is the Chairperson and CEO of PagerDuty, the global leader in digital operations management (NYSE: PD). PagerDuty’s Operations Cloud empowers enterprises to deliver superior customer experiences by increasing uptime, reducing cost, and improving customer satisfaction.

Organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. As customers expand their use of PagerDuty beyond DevOps, the platform tackles workflows across the enterprise, enabling leaders to keep their teams focused on forward-looking innovation that drives end customer trust, revenue, and growth.

Jennifer brings to the role 25 years of diverse experience spanning mass consumer products to disruptive cloud and software solutions. She has a successful track record in product innovation, optimizing operations, and scaling public and private enterprise technology companies. She is also an active tech investor as an LP in multiple firms, including Operator Collective, Harlem Capital, and Penny Jar.

Prior to her role at PagerDuty, Jennifer was CEO of Keynote Systems, where she led the company to strong, profitable growth before its acquisition by Dynatrace. Before Keynote, Jennifer was Executive Vice President and Chief Strategy Officer at Mincom, leading its global strategy up to its acquisition by ABB. She has also held senior positions at Procter & Gamble and i2 Technologies.

Jennifer currently serves as a board member of The Estée Lauder Companies Inc. (NYSE: EL).

Jennifer holds a bachelor’s degree in organizational behavior and business management from the University of Michigan, where she was a proud member of the Michigan’s Women's Golf Team. Outside of her professional roles, Jennifer enjoys spending time with her family and is an avid skier.

Howard Wilson is the Chief Financial Officer at PagerDuty, where he leads the company's internal and strategic execution. In his role, he builds and directs the finance organization to support PagerDuty's growth and scaling. Before becoming CFO, he served as PagerDuty's Chief Commercial Officer, leading efforts to empower decision-making and provide ongoing customer value from the PagerDuty Operations Cloud. Howard brings more than 20 years of experience in software, services, and operational management to his role.

Before joining PagerDuty, Howard oversaw the SaaS business at Dynatrace, the leader in Application Performance Management. He was previously the Chief Operating Officer at Keynote Systems, where he managed all customer-facing operations. Howard also served as Senior Vice President of Field Operations at Ventyx, where he oversaw various functions, including business planning, sales operations, and recurring revenue operations. Prior to Ventyx, he spent 14 years in various senior leadership roles at Oracle.

Howard holds a bachelor’s degree in information systems and psychology from the University of South Africa.

Tim Armandpour is the Chief Technology Officer at PagerDuty, where he brings a 20-year history of applying technological innovation to maximize value to users. In his role, he leads the company's long-term technology strategy for the PagerDuty Operations Cloud, architecture vision, security, and technology research to support corporate development.

Before joining PagerDuty, Tim led product management and engineering teams at Yapstone, a global payment solutions provider. He also led the global engineering teams at PayPal, delivering new product experiences across tablets, mobile devices, and the web. Prior to its acquisition by PayPal, he served as Vice President of Engineering at Zong. Tim began his career in 1999 as a Lead Engineer with Yodlee.

Tim holds a bachelor’s degree in computer science from the University of California, San Diego. He also holds four U.S. patents.

Katherine is an experienced chief marketing officer in B2B software and software-as-a-service, with more than 20 years of leadership experience in global marketing strategy, branding, product marketing, campaign management, demand generation, marketing automation and analytics, sales enablement, marketing operations, and corporate communications. In her role, she leads all marketing efforts to highlight and amplify the capabilities of the PagerDuty Operations Cloud.

She joins PagerDuty from Khoros, a leading customer engagement platform provider, where she served on the executive team for the past four years, leading marketing. At Khoros, Katherine designed and implemented the company's global marketing strategy, building brand loyalty and increasing demand while deepening customer relationships across more than 2,000 global brands, including 52 of the Interbrand 100 companies.

Katherine earned a bachelor's degree in English with High Honors from the University of California, Berkeley.

Jeff Hausman is the Chief Product Development Officer (CPDO) at PagerDuty, responsible for the company’s product strategy, product management, engineering, design, and user experience of the PagerDuty Operations Cloud. Hausman joins PagerDuty from Samsara, where he was the Chief Product Officer.

Previously, Hausman served as ServiceNow Senior Vice President and General Manager of the Operations Management Portfolio - ITOM, ITAM, Security, Risk and ESG. He brings a proven track record of over 25 years leading product development as a senior executive across a wide range of products at McAfee, Symantec, Hewlett-Packard and Veritas.

Hausman received his MBA at Dartmouth’s Tuck School of Business and graduated from Claremont McKenna College with degrees in mathematics and economics.

Eric Johnson is the Chief Information Officer at PagerDuty, responsible for PagerDuty’s critical IT infrastructure, data management and enterprise systems.

Prior to joining PagerDuty, he was the CIO at SurveyMonkey, DocuSign and Talend. Before that, Eric spent 12 years at Informatica driving the information technology vision and strategy as the company scaled to a modern SaaS architecture. He is an active advisor and board member to several early-stage companies and a regular contributor to IT thought leadership.

Eric holds a bachelor’s degree in industrial management from California Polytechnic State University.

As the Chief Diversity Officer, Roshan Kindred leads PagerDuty's strategic inclusion, diversity and equity (ID&E) initiatives and ensures PagerDuty is creating a fair, equitable, and inclusive experience for all Dutonians.

Roshan brings more than 15 years of experience in ID&E leadership and is passionate about elevating the human experience and engagement by creating a thriving atmosphere where people can have a sense of belonging that frees them to innovate and collaborate with authenticity.

Prior to joining PagerDuty, Roshan was the Chief Diversity Officer and Principal at InSeason Development Group, where she established an ID&E roadmap that led senior executive leadership to adopt diversity goals as part of an annual incentive compensation plan. Previously, she served as the board chair of Iron Mountain's DEI advisory board.

Roshan has a bachelor’s degree in criminal justice and organizational development from San Jose State University, and an MBA from the University of Phoenix.

As the Senior Vice President of Global Field Operations, Jeremy leads teams responsible for PagerDuty’s global sales, partner, and sales strategy and operations. He has deep domain experience and brings a breadth of expertise, from selling to the world’s largest enterprises to building PagerDuty’s high-velocity mid-market motion. Jeremy is also responsible for demonstrating the value of the PagerDuty Operations Cloud and its capabilities to customers and users. Jeremy is a seasoned, customer-focused sales leader with more than 20 years of experience across enterprise software-as-a-service companies.

Prior to joining PagerDuty, he was the vice president for North America sales at Zendesk and previously held VP-level positions at both DocuSign and Salesforce. He is passionate about building talented, collaborative teams that exceed their goals and is a strong advocate for mentoring and career architecture to develop and elevate internal talent.

Debbie O’Brien is the Chief Communications Officer and Vice President of Global Social Impact at PagerDuty. She is responsible for corporate, product and financial communications, industry analyst relations, executive and internal communications, PagerDuty’s social impact strategy and Pledge 1% commitment.

Previously Debbie was the Vice President of Corporate Marketing and Chief Communications Officer at Snowflake during a time of tremendous growth for the company. She led all communications efforts driving increased demand, brand visibility, content, and events as Snowflake led the market and established itself as the world’s fastest-growing enterprise software company. During the past two decades, Debbie has led Communications and Marketing groups for high-growth companies including New Relic, ServiceNow, Informatica, SAP and Sun Microsystems.

She graduated from the University of California, Berkeley with a degree in Mass Communications and a minor in Business Administration where she was a four-year varsity letter winner on the Cal Women’s Volleyball team.

Pritesh Parekh, is the Chief Information Security Officer at PagerDuty, where he leads PagerDuty’s security organization, where he’ll be responsible for product security operations securing the company’s technology and products. He will also oversee and support security needs in corporate development, sales, compliance and IT teams.

Pritesh brings more than 20 years of expertise in developing robust enterprise security programs to his role. Before joining PagerDuty, Pritesh was the chief trust and security officer and SVP of Engineering at Delphix. Previously, he led global security and compliance programs at Dell, Zuora and ServiceNow. His experience spans cloud security, DevSecOps, compliance, security engineering, and risk management across financial institutions, SaaS and cloud providers.

Pritesh holds seven U.S. patents for innovations in technology and has been honored with industry awards, including the North America Information Security Executive of the Year in 2017. He also holds a master’s degree in computer science and an MBA from California State University, Fresno.

Rukmini Reddy is the Senior Vice President of Engineering, responsible for managing product and platform delivery, infrastructure and data science. Reddy joins PagerDuty from Slack where she guided the vision, strategy and execution of a comprehensive re-architecture, transforming the messaging software into an automation platform that empowered users to streamline their work.

Additionally, Rukmini spent over a decade in senior executive roles at various enterprise companies, where she built a strong track record in driving engineering and product strategy during periods of hyper-growth and product transformation across SaaS, B2B and B2C business models.

Rukmini, has a master of science degree in computer engineering from the University of Arkansas and earned a bachelor’s degree from Osmania University in computer science and engineering.

As the Senior Vice President of Products, Jonathan leads PagerDuty's emerging products representing key growth markets across the PagerDuty Operations Cloud including AIOps, Customer Service Ops and Automation products including workflow automation and runbook automation. Aditionally, Jonathan is responsible for AI and Gen AI product investments across the PagerDuty Operations Cloud.

Jonathan has decades of experience in the software industry, including various product, marketing, and engineering executive roles at companies such as Mercury, HP Software, Appcelerator, and Keynote Systems. Prior to joining PagerDuty, he was the Chief Product and Engineering Officer at Castlight Health, Inc., where his focus was on delivering and launching their next-generation predictive Machine Learning analytics platform for enterprises.

Jonathan holds a bachelor’s degree in engineering from the University of California, Davis, and an MBA from Santa Clara University.

Lauren Wang is the Chief of Staff at PagerDuty. In this role, she partners closely with the CEO and executive leadership team to ensure seamless execution of key company priorities, core functions and strategic projects.

Lauren is an experienced B2B marketing executive with over 20 years of expertise in product and solutions marketing, content development, sales enablement, digital campaigns and market research. Throughout her career, Lauren has led high-performing teams and developed innovative go-to-market strategies that have driven significant growth and customer engagement.

Lauren holds an MBA in Marketing and Information Management from the McCombs School of Business at the University of Texas, Austin and a bachelor’s degree in Sociology from the University of California, Berkeley.

Shelley Webb is the Chief Legal and People Officer of PagerDuty. In this role, she leads the Legal team and oversees all legal matters and government affairs for PagerDuty.She also is responsible for leading the People organization and driving the people strategy to enable PagerDuty to scale and achieve its mission. In addition Webb also leads the company’s environmental, social, and governance strategy.

Before joining PagerDuty, Webb spent eight years at Intel, serving in various roles, including vice president and group general counsel for Intel's PC business, its largest business unit delivering $40 billion in annual revenue. In prior roles at Intel, she led the legal and policy response to the Spectre and Meltdown security vulnerabilities, and she also led litigation and antitrust matters for Intel in the U.S. and globally. Webb began her career as a litigator at Williams & Connolly in Washington, D.C.

Webb received her bachelor’s degree in economics and government with high distinction from the University of Virginia and her law degree from Stanford University. Webb is a member of the Board of Directors for The Software Alliance (BSA) and the Stanford Law School Board of Visitors.