Securely connect automation to remote environments

Runbook Automation connects to remote environments via Runbook Runners – secure execution agents that are deployed behind firewalls, within VPCs, and at remote edge locations. Runbook Runners poll the secure public endpoint of PagerDuty Runbook Automation for any automation steps to execute as part of a running job. Runners integrate with common local infrastructure such as Ansible, Docker, and Kubernetes. Any automation steps to be performed on infrastructure in a remote environment are invoked by a Runner, and encrypted results are then returned to the Runbook Automation public endpoint.

Quickly build new automated workflows

Runbook automation makes it easy to rapidly create new automated jobs. First generate a new job by specifying your project in an AI-prompt. Then, complete it using the low code/no code GUI development environment. Define the steps of your automated workflows utilizing calls to infrastructure components, existing automation scripts, commands and API calls.

Automate infrastructure through out-of-box plug-in integrations

Easily automate your infrastructure by leveraging more than 40 out of box plugin integrations to popular infrastructure including cloud providers, configuration management, security, monitoring, ticketing, and automation tools. Incorporate these as steps in end-to-end automation for all your environments.

Improve Security & Compliance with SSO, RBAC, and logging in automation

Runbook Automation integrates with your SSO or LDAP for authentication. It provides role & context-based access control to manage who can build and execute automation. Infrastructure secrets can be shared in the context of an automation run to allow for privileged actions to be performed without having to give out credentials. Built-in logging provides an audit trail of all job runs and outcomes.

Run automation through popular applications, API calls and commands

Delegate automation as self-service IT functions. End users can call automation through web GUI, CLIs, APIs, Webhooks or through integrated applications such as JIRA, ServiceNow and Slack.

Get fast access to a SaaS development and runtime environment

Get up and running in minutes with SaaS access to PagerDuty Runbook Automation. Engineered for availability and security, you can count on high quality of service, while getting the same user experience for automation developers and users.

Runbook Automation users have access to AI-generated Runbook feature to quickly start new jobs.

Automate incident remediation in PagerDuty Operations Cloud

Trigger automation for performing diagnostics and remediation through PagerDuty AIOps or by a Responder in PagerDuty Incident Response. Automate common support actions of customer service agents in PagerDuty Customer Service Ops.

Utilize automation in every part of PagerDuty Operations Cloud

Runbook Automation is seamlessly integrated throughout PagerDuty Operations Cloud. Users can deploy remediation actions directly from Microsoft Teams. Slack, or mobile devices. Diagnostic automation can be triggered as part of Event Orchestration and Incident Workflows. Data from PagerDuty Operations Cloud can be passed to automation to allow for dynamic execution.