Operations Cloud
plans and pricing
Includes:
- Easy on-call scheduling
- Unlimited API calls
- 700+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
Out-of-the-box incident response designed to kickstart team operations.
$
21
per user
/month
Free Plan, plus:
- Basic Chat Experience (Slack, Microsoft Teams)
- Unlimited international phone/SMS notifications, schedules, escalation policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 2 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time credits)
- Post-Incident Reviews (coming soon)
Available Add-Ons:
- AIOps
- Stakeholder License
- Status Pages
- Live Call Routing
- PagerDuty Advance (more credits)
Business Plan, plus:
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 8 custom Incident Roles
- Incident Tasks
- Premium Slack Actions
- Unlimited International phone/ SMS notifications
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time credits)
- Bi-directional Custom Field Sync with ServiceNow
Included Add-Ons:
- Premium Status Pages
- Stakeholder License
- Live Call Routing
Available Add-Ons:
- AIOps
- Customer Service Operations
- PagerDuty Advance (more credits)
Feature comparison
3 custom
1 custom
8 custom
Customize and enhance your Incident Management plan with these additional features.
PagerDuty Advance for Incident Management
/month
Generative AI for the PagerDuty Operations Cloud used to accelerate mission-critical work and mitigate operational risk. Add-on for PagerDuty Incident Management customers (excluding month-to-month).
Use generative AI to automate time-consuming work at every step of the incident lifecycle:
- Surface actionable insights and suggested next steps, directly from Slack and Microsoft Teams
- Draft an audience-specific status update in seconds
- Summarize the most important automation jobs results
AIOps
/month
Pay only for what you use with transparent, flexible consumption-based pricing.
Apply ML to reduce noise, provide real-time context, and eliminate manual tasks.
- Reduce incident noise with the click of a button. Use built-in ML models, or create your own logic.
- Accelerate triage time with all the incident context you need to resolve faster right at your fingertips.
- Automate the redundant with event-driven end-to-end automation across any or all of your technical services.
Now part of PagerDuty, Jeli helps organizations respond to, manage, and analyze incidents to build more resilient infrastructure and teams. Learn more ->
Every incident is an opportunity that reveals how your organization really works.
- Create, manage, and resolve incidents directly in Slack.
- Combine data to tell the whole story of an incident through post-incident reviews.
- Identify patterns across incidents, tools, teams, and time to build resilient systems.
Stakeholder License
/month
Provide executives and business stakeholders with the real time visibility needed to keep a pulse on incidents and customer impact.
Give stakeholders real-time visibility on incidents and customer impact.
- Access status dashboards and subscribe to customer impacting business services.
- See full incident details including status updates and corresponding postmortems and analytics.
- View in-depth information on teams, services, schedules, and escalation policies.
Public, Private and Audience Specific Status Pages
/month
Proactively communicate the real-time status of your digital operations to your customers while leveraging PagerDuty as your single source of truth.
Keep your stakeholders proactively informed about real-time status while leveraging PagerDuty as your single source of truth.
- Create public, private and audience specific status pages with custom branding
- Post real-time updates while leveraging "Human-in-the-Loop" automation
- Subscribe your stakeholders using proactive notifications
- Tailor communication to specific groups with audience specific status pages
Workflow Automation
Integrate business processes with technical automation for Dev and IT Operations.
Automate manual work and expedite task completion by connecting business processes with technical automation.
- Automate approvals, information gathering, and multi-channel comms throughout workflows
- Add rich set of actions, integrations, and templates
- Rapid time to value with no-code workflow builder
- Invoke automation through webhooks, custom webforms, emails, or on a schedule
Professional services and support
Enlist the help of our experts and get the most out of your investment.
Transforming critical work at more than 25,000 companies.
Questions? We have answers.
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How many users do I need?
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How does the 14-day trial work?
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What are my payment options?
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How many systems can I monitor?
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How many notifications are included in my account?
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Can I only purchase AIOps?
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Are there any lower cost options for users who are not responders?
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How is PagerDuty AIOps priced?
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What's not included in Digital Operations Management?
We're here to help.
Our knowledgeable reps can answer any questions you have about our plans,
pricing, add-ons, implementation, or anything else.
Feature list
Feature comparison
Runbook Automation for Incident Management
Feature list
PagerDuty Status Pages
Feature comparison
subscribers/month
subscribers/month
PagerDuty Advance