How to Show Business Value and ROI of Automation

It takes more than excellent ideas to secure funding for an IT automation project. To justify starting or expanding a project in today’s economy, you must demonstrate both current and future value, and how the project will support key business initiatives in service of your company’s goals. Fortunately, automation projects with PagerDuty Process Automation deliver a significant Return on Investment (ROI).

This e-book provides expert tips and ideas for showcasing the business value of PagerDuty Process Automation projects such as:

  • How to determine your baseline
  • How to measure value of automation in various scenarios
  • How to report business value and ROI
  • Many customer examples illustrating the above

Table of contents

  • Determining your baseline
  • Accounting for costs of interruptions and waiting
  • Measuring value of automation
  • Calculating value per automation run
  • Showing how automation improves more complex workflows
  • Calculating value when automation becomes impossibly good
  • Computing value of improved operations
  • Reporting on business value and ROI
  • Other ways to show the value of an automation program
  • Commissioning a PagerDuty Business Value Assessment

Download this free e-book and show your business value today!


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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI