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ROI of Runbook Automation for Incident Management

We all instinctively know that incidents are costly. However, do you have a model for calculating the full cost of incidents? And what can you do to reduce those costs?

This guide covers:

  • How to identify the full cost of an incident
  • Calculating the ROI of adding Runbook Automation to your Incident Management of capabilities

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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI