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Accelerating Incident Resolution with PagerDuty through Automated Diagnostics for AWS

Accelerating Incident Resolution with PagerDuty through Automated Diagnostics for AWS

If you need to bring order to chaos when your digital systems go down, look no further than PagerDuty. Customers who use PagerDuty for incident response see faster acknowledgement of incidents and a lot more responder focus resolving issues. But did you know that advanced PagerDuty customers can further drive down MTTR and get even more efficiency out of their incident response?

They do this by leveraging machine learning and automation capabilities out of the PagerDuty platform, including:

  • Event Intelligence to reduce noise and drive to next best action for fewer incidents and faster resolution
  • Automated Diagnostics to jumpstart time to triage and accelerate root cause analysis

In this webinar we’ll dive deeper into how these two approaches work together, with a special focus on how to take advantage of Automated Diagnostics for AWS.

We developed Automated Diagnostics for AWS in PagerDuty to help our customers quickly triage problems in AWS environments. It provides prebuilt common diagnostics for frequently used AWS services, and an easy way to assemble your own diagnostics. Your responders can gather the context about the problem using the same diagnostic operations that your experts would run, saving time, and the need to call those experts.

Join our webinar to see:

  • How first responders can diagnose and resolve problems in AWS like senior engineers
  • How to use prebuilt diagnostics for AWS services available for PagerDuty
  • How your senior engineers can create new diagnostics for first responders
  • Demos of how all this works

Get the Webinar

"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

Top 50 Best Products for Mid-Market 2023 Top 50 Best IT Management Products 2023 Top 100 Best Software Products 2023

Speakers

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Greg Chase

Director, Product Marketing

PagerDuty

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Sebastian Joseph

Sr Solutions Consultant

PagerDuty

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John Kiefer

Sr Solutions Consultant

PagerDuty