Automation is the process of using the assistance of tools, scripts, and software to perform operations by repeating predefined actions. It’s essential for organizations to keep up with the demands placed on incident response teams. The PagerDuty and Slack integration allows organizations to achieve operational maturity by dynamically automating work across teams of experts to rapidly drive critical issues to resolution and at the same time drive coordinated response while keeping business stakeholders informed in real-time, all from Slack.
A significant hurdle for most organizations considering automation is uncertainty about where to start. In this session, PagerDuty’s Senior Product Manager Mya King and Slack’s Senior Developer Solutions Manager Logan Franey discuss a handful of very accessible real-world use cases for bringing automation to your organization by taking advantage of Slack and PagerDuty.
You’ll learn:
- How to streamline incident creation with Slack Workflow Builder
- How to trigger custom workflows using incident data with PDSlack MetaData
- Ways to quickly set up incident rooms to fully manage a single incident, minimizing context switching and maximizing visibility to the response team and stakeholders
- How to automate Slack set-up with APIs and Terraform
- Streamline remediation actions and reduce escalations to specialists by automating channel connections
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI