Better Service, Faster Resolutions, Happier Customers
Resolve Issues Before Customers Complain
When something goes wrong in your digital services, mobilizing a rapid response across customer service and operations teams can be a challenge. But we can help.
PagerDuty for Customer Service makes it easy to orchestrate, automate, and scale your response. With real-time data, two-way comms, and a fully integrated tool stack, you’ll have what you need to act as a unit and resolve issues faster together.
PagerDuty for Customer Service
Collaborate seamlessly across Engineering/Operations and Customer Service to proactively manage customer issues
Do more with less. Deliver 24/7 service with on-call, remote, distributed teams
Ensure smooth management of SLAs and VIP customers with full case ownership and direct line for escalation to the right team
Provide relevant context to solve customer problems
Customer service representatives need relevant historical context in order to accurately and quickly resolve the issue at hand.
PagerDuty helps reduce the impact on customers by layering monitoring data from technical resources across your organization with data from customer calls and other systems of record—providing a holistic view of an issue to help identify the right solution.
Mobilize the right resources, in real time, every time
Today, customers demand immediate action when the services they depend on are impacted.
Drive loyalty, improve CSAT, and exceed customer SLAs with faster, cross-organizational alignment with the correct technical response teams.
PagerDuty enables automated escalation policies, bidirectional comms and direct line of escalation for every agent to quickly mobilize and activate a response.
Be proactive, not reactive
In a time when customer and enterprise service expectations have never been higher, you shouldn’t be learning about issues from your customers.
Leverage machine learning to inform customers before they know about a problem, with information on what to expect next, and provide differentiated responses for VIP customers.
"PagerDuty helps our Customer Service teams with escalation coverage and enables seamless communication between support and engineering teams. It’s fantastic to be in a position to say that we now solve customer issues faster and more efficiently."
Parminder Sahini
Head of Global Support, SumoLogic
