PagerDuty Delivers Enhanced ChatOps Incident Management Workflows with New Slack Integration

Simple buttons streamline collaboration, reducing the time to incident resolution

SAN FRANCISCO — June 21, 2016 – PagerDuty, the leader in modern incident management, announces a new integration for Slack that helps customers shorten incident management lifecycles and reduce the impact of unplanned downtime. With the certified, bi-directional Slack integration, PagerDuty delivers new incident management workflows that enable customers to collaborate with one another and trigger, view, acknowledge and resolve PagerDuty incidents faster than ever before, directly in a Slack channel. Orchestrating the ideal response to business-impacting incidents is now easier with ChatOps incident management.

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The PagerDuty Slack integration introduces a seamless workflow and enables customers to:

  • See and act upon PagerDuty incidents and updates within Slack with no switching between platforms, creating a smooth incident management workflow.
  • Receive sufficient incident information for ITOps and DevOps teams to acknowledge or resolve incidents directly in Slack.
  • Keep teams updated on the status of incidents, while minimizing alert noise within the Slack channel or with workflows to an external ITSM solution.
  • Generate a rich incident history for post-mortems and learning.

“We use the integration as a quick way of indicating alert activity in PagerDuty to internal teams who are present in Slack,” said Simon Fiddaman, network operations center (NOC) manager, eBay Classifieds Group.

“With chat tools and chatbots being adopted by ITOps and DevOps teams to better manage day-to-day operations, we are pleased to introduce the new PagerDuty and Slack integration,” said Tim Armandpour, senior vice president of product development, PagerDuty. “Better collaboration means faster incident resolution and faster incident resolution means avoiding business-disrupting events. The PagerDuty and Slack integration is another way to increase operational agility and IT efficiency.”

Download the PagerDuty and Slack integration at Slack App Directory.

About PagerDuty

PagerDuty is an agile incident management solution that integrates with IT Ops and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed reliability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures and Ignition Partners. Try PagerDuty for free at www.pagerduty.com.

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Media Contact:

Kim Gengler
PagerDuty
kgengler@pagerduty.com