Enterprise-grade Incident Management
Our complete incident management platform lets you confidently navigate incidents and develop resilience over time.
Incidents can be stressful and do real harm to the business.
You don't know if your team is "on it" and keeping stakeholders in the loop.
You worry about breaking SLAs or subpar availability.
You get stuck "just keeping the lights on" without a clear path to growth.
Our Incident Management product suite helps automate every step of the process for faster and better response.
Start a free trialAutomated. Flexible.
Proactive
Incident Management
Guided remediation throughout the entire incident lifecycle.
AIOps
Reduce alert noise and accelerate incident triage.
Runbook Automation
Turn manual tasks into automated routines.
On-Call Management
Intuitive, flexible scheduling and escalations for rapid response.
Stakeholder Comms
Share information about incident impact and progress towards resolution.
Jeli
Turn every incident into an opportunity to learn.
Want to take a quick tour?
See the three types of problems that you may encounter, as well as events from your monitoring tools, customer complaints, and tickets from your internal teams. It’s important to address all of them quickly and efficiently. Let's look how you can manage all of them within the PagerDuty Operations Cloud.
Companies using PagerDuty experience fewer incidents with quicker response times.
12-month
payback
70%
faster time to resolve incidents
249%
return on investment from incidents solved faster
Orchestrate the right response for every incident.
Set up on-call schedules, workflows, and built-in escalation policies to map to the right person for each system or service. Collaborate quickly with ChatOps tools like Slack and MS Teams.
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On-Call Management
Distributing on-call responsibilities across your response teams
Incident Management
Faster resolution and continuous improvement throughout the incident lifecycle
Mobile App
Viewing, discovering, and responding to critical incidents from anywhere, at any time
Mitigate risk by trading guesswork for accountability.
Use guided remediation and automated workflows to coordinate tasks and roles throughout incidents, and ensure all critical steps, including stakeholder communication and SLA adherence, are executed efficiently.
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Status Update Notification Template
Keeping internal stakeholder in the loop
Status Pages
Showing your organization's operations current state and how you can proactively communicate to your audience
Incident Workflows
Building an automated response for every incident
Stakeholder Communication
Proactive information about an incident's scope and progress towards resolution
Consolidate, simplify, and save with a comprehensive platform.
Simplify processes and save on IT overhead and operating costs with an end-to-end incident management platform that serves both ITOps and developer teams, while supporting every stage of the incident lifecycle, from detection and mobilization through resolution and learning.
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AIOps
Reducing alert noise and accelerating triage
Incident Management
Faster resolution and continuous improvement throughout the incident lifecycle
Process Automation
Automating critical work across the enterprise
CSOps
Bridging support and engineering teams
Turn every incident into an opportunity to improve.
Learn and improve with incident analysis to identify hidden coordination costs, organizational issues, and proactive measures to be implemented for handling urgent situations in the future.
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Jeli Incident Analysis
Turning every incident into an opportunity to keep learning
PagerDuty Analytics
Identifying areas for improvement and achieving your digital operations goals
"PagerDuty really allowed us to adopt DevOps practices, and really build upon and improve our existing processes, rather than ripping and replacing everything."
Bring your own stack
You don't have to change your processes: With 700+ native integrations, extensible APIs, and customizable workflows, PagerDuty can fit into and augment any team's toolkit.
Get more out of Incident Management.
Mitigate revenue and reputational risk
Guided remediation and automated workflows run through tasks and actions for you, coordinating everything before, during, and after an incident so that no critical steps are missed and SLA's are are met.
Trade guesswork for accountability.
Define clear incident roles (Commander, Scribe, Liaison) for efficient decision-making. Assign tasks and guided actions for streamlined management, shifting focus to proactive problem-solving.
Remove tool sprawl
Technical leaders face the constant challenge of managing complex tech stacks and an ever-growing legacy of technical debt.
PagerDuty offers an opportunity to consolidate tools and save on both overhead and operating costs with a unified incident management platform. This not only simplifies processes, it also helps teams spend less time on tooling.
Reduce alert fatigue, accelerate triage
Use machine learning and automation to lower total cost of operations with fewer and shorter incidents. Event-driven automation, noise reduction, and triage capabilities prevent incidents and accelerate resolution for greater operational efficiency.
Learn and improve with post-incident review and analysis
Analyzing past incidents can reveal hidden coordination costs, organizational issues, and proactive measures to be implemented for handling urgent situations in the future.
Standardize service configuration to scale best practice across your organization.
Improve operational maturity and provide better customer experience by establishing criteria that standardizes what ‘good’ looks like across teams.
Configure services according to best practices and scale service ownership across the entire organization.
Make sense of all your data.
You have more data than ever. Make sure it’s all processed and included within PagerDuty. PagerDuty integrates with over 650+ tools and platforms to ensure that whatever tools are critical to your DevOps tool chain, you have a way to connect them within our platform.
This gives you a single view of your system and means you can work in whatever tool you’re most familiar with while still preserving all data sufficiency.
