Operations Cloud
plans and pricing

Digital operations management for the modern enterprise

AIOps Automation Incident Management Customer Service Ops

Bridge the gap between customer service and engineering.

Monthly

Yearly Pricing (16% Off)

Professional

Essential capabilities to break down the walls between customer service and engineering.

$ 25 21 per user
/month

Includes:

Work within Zendesk, Salesforce Service Cloud, ServiceNow CSM
Bi-Directional communication with engineering
Unlimited international phone/ SMS notifications
SSO

Available Add-Ons:

AIOps
Stakeholder License
Status Pages
Live Call Routing
PagerDuty Advance

Business

More automation and advanced capabilities for greater efficiency.

$ 49 41 per user
/month

Professional Plan, plus:

Embedded incident Status Dashboard
Customer Service Incident Workflows
Bi-Directional Automation Rules Engine
Help Desk and Advanced ITSM integration
Link customer cases to incidents
Advanced Agent Routing

Available Add-Ons:

AIOps
Runbook Automation
Stakeholder License
Status Pages
Live Call Routing
PagerDuty Advance

Enterprise

Our enterprise-grade solution, customized for your needs.

Call Us

Business Plan, plus:

Post Incident reviews
Incident Workflows: Conditionals, Loops, and Delays
Incident Workflows: Advanced Actions
Trigger Incident Workflows on Custom Fields
Incident Roles
Incident Tasks
Premium Slack Actions
Bi-directional Custom Field Sync with ServiceNow

Included Add-Ons:

Premium Status Pages
Stakeholder License
Live Call Routing

Available Add-Ons:

AIOps
Runbook Automation
PagerDuty Advance

Customize and enhance your Customer Service Operations plan with these additional features.

Add-On

PagerDuty Advance for Incident Management

PagerDuty Incident Management customers (excluding month-to-month) can add PagerDuty Advance to accelerate mission-critical work and mitigate operational risk with GenAI capabilities for the PagerDuty Operations Cloud.

Starting at

$ N/A 415 (only available with annual commitment)
/month

Learn more

Automate time-consuming work at every step of the incident lifecycle:

Surface actionable insights and suggested next steps, directly from Slack (support for Microsoft Teams coming soon)
Draft an audience-specific status update in seconds
Summarize the most important automation jobs results

AIOps

Pay only for what you use with transparent, flexible consumption-based pricing.

Starting at

$ $ 799 699
/month
/month

Apply ML to reduce noise, provide real-time context, and eliminate manual tasks.

Reduce incident noise with the click of a button. Use built-in ML models, or create your own logic.
Accelerate triage time with all the incident context you need to resolve faster right at your fingertips.
Automate the redundant with event-driven end-to-end automation across any or all of your technical services.

Add-On

Runbook Automation for Incident Management

PagerDuty Incident Management customers (Business or better) can add Runbook Automation and get the integration capabilities of Automation Actions to diagnose and remediate incidents at discounted pricing.

$ $ 71 59 per user
/month

Learn more

Automate diagnostics and remediation for faster resolution.

Full PagerDuty Runbook Automation managed SaaS environment
Includes Automation Actions capabilities for Incident Management, AIOps, and CSOps
Securely connect external automation into PagerDuty Operations Cloud to diagnose and remediate incidents.

Add-On

Stakeholder License

Provide executives and business stakeholders with the real time visibility needed to keep a pulse on incidents and customer impact.

$ $ 150 150 per 50 stakeholders
/month

Give stakeholders real-time visibility on incidents and customer impact.

Access status dashboards and subscribe to customer impacting business services.
See full incident details including status updates and corresponding postmortems and analytics.
View in-depth information on teams, services, schedules, and escalation policies.

Learn more

Add-On

PagerDuty Status Pages

Proactively communicate the real-time status of your digital operations to your customers while leveraging PagerDuty as your single source of truth.

$ $ 89 89 per 1000 subscribers
/month

Learn more

Keep your stakeholders proactively informed about real-time status while leveraging a single source of truth

Create a public status page and customize it for consistent look and feel of your brand
Post real-time updates while leveraging "Human-in-the-Loop" automation
Subscribe your stakeholders using proactive notifications

Add-On

Workflow Automation

Integrate business processes with technical automation for Dev and IT Operations.

Learn more

Automate manual work and expedite task completion by connecting business processes with technical automation.

Automate approvals, information gathering, and multi-channel comms throughout workflows
Add rich set of actions, integrations, and templates
Rapid time to value with no-code workflow builder
Invoke automation through webhooks, custom webforms, emails, or on a schedule

Professional services and support

Enlist the help of our experts and get the most out of your investment.

Explore Services

Transforming critical work at more than 25,000 companies.

"With PagerDuty, our customers are assured that we’re committed to short responses in a support policy and that they will be upheld. With the right people, technology, and processes in place, the sky is the limit."

Gadi Vered
Vice President of Customer Support

"Guidewire has aggressive SLAs with penalties if we don’t meet our commitments, so this extreme availability needs a lot of quick action facilitated by PagerDuty."

Muhammad Khan
Critical Escalation Manager

Questions? We have answers.

How many users do I need?

Every person added to your PagerDuty account is a paid user, including those who are receiving notifications or are included in a schedule.
How does the 14-day trial work?

Our trial is a full-featured free trial for 14 days that you can start using instantly. No credit card required so you won’t be charged until you are ready to buy. When you are ready, select any of the available plans to continue using PagerDuty.
What are my payment options?

We accept Visa, MasterCard, American Express, Discover, and JCB through your online account. Want to pay via invoice? Sure! We’ll gladly set up an annual invoice. Just call or contact us.
How many systems can I monitor?

You can monitor as many or as few systems as you want with PagerDuty. Whether you want to monitor one computer with Nagios or use Datadog, Icinga and Zenoss to monitor hundreds of applications across thousands of hosts, we won't charge you extra. We have 700+ pre-built integrations so you can connect PagerDuty to your monitoring tools of choice.
How many notifications are included in my account?

Notifications can be sent by email, push, SMS, and phone. All customers get unlimited email and push notifications. Professional, Business, and Digital Operations plans also get unlimited global SMS and phone notifications. Free customers receive 100 SMS and phone notifications.
Can I only purchase AIOps?

You will have to purchase at least one user on a Professional or Business Incident Response plan to be able to purchase AIOps.
Are there any lower cost options for users who are not responders?

You can purchase lower cost user licenses for business stakeholders who get read-only access to your PagerDuty products. If you purchase the Business plan or Digital Operations plan, stakeholder users can subscribe to incidents for real-time updates during critical outages to improve organization-wide response.
How is PagerDuty AIOps priced?

PagerDuty is committed to providing customers with the best value and ROI. With that in mind, PagerDuty AIOps is licensed per accepted event. Accepted events are any valid events that are sent to and processed by PagerDuty via email integration or API with a successful 2xx response. The number of events should correlate with the number of 2xx responses a customer receives back from the events API. For more details, go here.
What's not included in Digital Operations Management?

Global Event Orchastration is not included. See PagerDuty AIOps.

We're here to help.

Our knowledgeable reps can answer any questions you have about our plans,
pricing, add-ons, implementation, or anything else.

Operations Cloud plans and pricing

Bridge the gap between customer service and engineering.

Professional

Includes:

Available Add-Ons:

Business

Professional Plan, plus:

Available Add-Ons:

Enterprise

Business Plan, plus:

Included Add-Ons:

Available Add-Ons:

Customize and enhance your Customer Service Operations plan with these additional features.

PagerDuty Advance for Incident Management

Automate time-consuming work at every step of the incident lifecycle:

AIOps

Apply ML to reduce noise, provide real-time context, and eliminate manual tasks.

Runbook Automation for Incident Management

Automate diagnostics and remediation for faster resolution.

Stakeholder License

Give stakeholders real-time visibility on incidents and customer impact.

PagerDuty Status Pages

Keep your stakeholders proactively informed about real-time status while leveraging a single source of truth

Workflow Automation

Automate manual work and expedite task completion by connecting business processes with technical automation.

Professional services and support

Transforming critical work at more than 25,000 companies.

Questions? We have answers.

How many users do I need? Icon Close

How does the 14-day trial work? Icon Close

What are my payment options? Icon Close

How many systems can I monitor? Icon Close

How many notifications are included in my account? Icon Close

Can I only purchase AIOps? Icon Close

Are there any lower cost options for users who are not responders? Icon Close

How is PagerDuty AIOps priced? Icon Close

What's not included in Digital Operations Management? Icon Close

We're here to help.

Feature comparison

Feature list

Feature list

Feature comparison

Feature list

Operations Cloud
plans and pricing

How many users do I need?

How does the 14-day trial work?

What are my payment options?

How many systems can I monitor?

How many notifications are included in my account?

Can I only purchase AIOps?

Are there any lower cost options for users who are not responders?

How is PagerDuty AIOps priced?

What's not included in Digital Operations Management?