Operations Cloud
plans and pricing

Digital operations management for the modern enterprise

AIOps

Automation

Incident Management

Customer Service Ops

Bridge the gap between customer service and engineering.

Monthly

Yearly Pricing (16% Off)

Professional

Essential capabilities to break down the walls between customer service and engineering.

$ 25 21 per user
/month

Includes:

Work within Zendesk, Salesforce Service Cloud, ServiceNow CSM
Bi-Directional communication with engineering
Unlimited international phone/ SMS notifications
SSO

Available Add-Ons:

AIOps
Stakeholder License
Status Pages
Live Call Routing
PagerDuty Advance

Business

More automation and advanced capabilities for greater efficiency.

$ 49 41 per user
/month

Professional Plan, plus:

Embedded incident Status Dashboard
Customer Service Incident Workflows
Bi-Directional Automation Rules Engine
Help Desk and Advanced ITSM integration
Link customer cases to incidents
Advanced Agent Routing

Available Add-Ons:

AIOps
Stakeholder License
Status Pages
Live Call Routing
PagerDuty Advance

Enterprise

Our enterprise-grade solution, customized for your needs.

Call Us

Business Plan, plus:

Post Incident reviews
Incident Workflows: Conditionals, Loops, and Delays
Incident Workflows: Advanced Actions
Trigger Incident Workflows on Custom Fields
Incident Roles
Incident Tasks
Premium Slack Actions
Bi-directional Custom Field Sync with ServiceNow

Included Add-Ons:

Premium Status Pages
Stakeholder License
Live Call Routing

Available Add-Ons:

AIOps
PagerDuty Advance

Feature comparison

Expand all

Professional

Business

Enterprise

Customer Service Applications

Customer Service Applications (Zendesk, Salesforce Service Cloud, ServiceNow CSM)

Customized Customer Service Ruleset

Customer Service Incident Workflows

Private Incident Status Dashboard

Advanced Agent Routing

Detect and Triage

Email and push notifications

SMS/Phone notifications

On-call Schedules

Escalation policies

Max users per escalation level

Alert Severity

Custom Incident Actions

Service Directory

Business and Technical Services and Dependencies

Contextual Search and Tagging

Global Integration Key

Alert Deduplication

Service Rules

Routing Rules

Basic Conditions

If/else statements

Basic Enrichment (priority, severity, event_action)

Mobilize Teams and Automate Workflows

Advanced and Scalable Incident Handling

Chat Experience (Slack, Microsoft Teams): more details below

Monitoring and Developer Integrations (ex: Datadog, CloudWatch, Splunk, SumoLogic, etc)

Audio and Video Conference Integrations

Standard Ticketing Integrations

Advanced ITSM and Ticketing Integrations

ServiceNow Integration - Bi-Directional Custom Field Sync & Actions

Dynamically Add Additional Responders

Dynamic Service Graph

Round Robin Scheduling

Incident Timeline

Service Standards

Custom Fields

One Touch to Join Conference Bridge

Service Reassignment

Business Service Subscription

Incident Types

1 predefined

1 predefined
3 custom

100 custom

Incident Workflows

Incident Workflows: Conditionals, Loops, and Delays

Incident Workflows: Advanced Actions

Trigger Incident Workflows on Custom Fields

Incident Roles

2 predefined

2 predefined
1 custom

2 predefined
8 custom

Incident Tasks

Incident Priority

Communicate

Create and Link Slack Channels

Archive Slack Channel

Create Jira Tickets

Send Message to a Slack channel

Create a Zoom meeting

Status Update Notification Templates

Web and Mobile Status Dashboards

Customizable Status Notifications

Stakeholder Subscriptions

Add-On

(1 : 1 ratio)

External Status Pages

250 Subscribers

500 Subscribers

1,000 Subscribers

Private Status Pages

Learn - Post Incident Reviews

Number of Post-Incident Reviews

Coming soon

Import historic Slack channels

Coming soon

Post-Incident Stages

Coming soon

Narrative Builder for Incident Reviews

Coming soon

Templates for Incident Reviews

Coming soon

Action Items Integration (Jira Cloud and Server)

Coming soon

Opportunity Tags

Coming soon

Learning Center

Coming soon

Audit Log

Coming soon

Analytics and Insights

Operational Reviews, On-call Readiness Analytics and Administration

Analytics Dashboard

Incident Activity and Service Performance Reports

Responder and Team Reports

Escalation Policy Report

User Onboarding Report

On-call Hand-Off and Service Performance Reviews

Analytics API and Data Export

On-Call Readiness Analytics

Operational Maturity Report

Ecosystem and Platform Extensibility

Out-of-the-box Integrations, Plus Workflow Extensions

700+

Unlimited Open and Flexible APIs

Mobile Application

Full-Featured Mobile App for iOS and Android

Enterprise Device Management & Security

Scalability, Security and Administration

Max users per account

Role-based permissions

Historic Data Access

1 year

Single Sign-on

Audit Trail Reporting

Teams

2 Teams

Team Hierarchy

Tagging Teams

Team-based Organizing and Advanced Permissions

AI Operations Platform (PagerDuty Advance)

1,000 one-time credits

5,000 one-time credits

20,000 one-time credits

Services & Support

Knowledge Base & Community

PagerDuty University Courses

Standard Email & Chat Support

Add-Ons

Stakeholder Users

Add-On

(1 : 1 ratio)

Live Call Routing *

Add-On

(3 lines per account)

Runbook Automation

Add-On

Premium Support

Add-On

Required Add-On

Professional Services

Add-On

PagerDuty Live Trainings and Certifications

Add-On

Customize and enhance your Customer Service Operations plan with these additional features.

Add-On

PagerDuty Advance for Incident Management

Starting at $ 415

/month

Generative AI for the PagerDuty Operations Cloud used to accelerate mission-critical work and mitigate operational risk. Add-on for PagerDuty Incident Management customers (excluding month-to-month).

Use generative AI to automate time-consuming work at every step of the incident lifecycle:

Surface actionable insights and suggested next steps, directly from Slack and Microsoft Teams
Draft an audience-specific status update in seconds
Summarize the most important automation jobs results

Learn more

AIOps

Starting at $ 699

/month

Pay only for what you use with transparent, flexible consumption-based pricing.

Apply ML to reduce noise, provide real-time context, and eliminate manual tasks.

Reduce incident noise with the click of a button. Use built-in ML models, or create your own logic.
Accelerate triage time with all the incident context you need to resolve faster right at your fingertips.
Automate the redundant with event-driven end-to-end automation across any or all of your technical services.

Add-On

Stakeholder License

$ 150

per 50 stakeholders
/month

Provide executives and business stakeholders with the real time visibility needed to keep a pulse on incidents and customer impact.

Give stakeholders real-time visibility on incidents and customer impact.

Access status dashboards and subscribe to customer impacting business services.
See full incident details including status updates and corresponding postmortems and analytics.
View in-depth information on teams, services, schedules, and escalation policies.

Learn more

Add-On

Public, Private and Audience Specific Status Pages

From $ 89

per 1000 subscribers
/month

Proactively communicate the real-time status of your digital operations to your customers while leveraging PagerDuty as your single source of truth.

Keep your stakeholders proactively informed about real-time status while leveraging PagerDuty as your single source of truth.

Create public, private and audience specific status pages with custom branding
Post real-time updates while leveraging "Human-in-the-Loop" automation
Subscribe your stakeholders using proactive notifications
Tailor communication to specific groups with audience specific status pages

Learn more

Add-On

Workflow Automation

Integrate business processes with technical automation for Dev and IT Operations.

Automate manual work and expedite task completion by connecting business processes with technical automation.

Automate approvals, information gathering, and multi-channel comms throughout workflows
Add rich set of actions, integrations, and templates
Rapid time to value with no-code workflow builder
Invoke automation through webhooks, custom webforms, emails, or on a schedule

Learn more

Professional services and support

Enlist the help of our experts and get the most out of your investment.

Explore Services

Transforming critical work at more than 25,000 companies.

"With PagerDuty, our customers are assured that we’re committed to short responses in a support policy and that they will be upheld. With the right people, technology, and processes in place, the sky is the limit."

Gadi Vered
Vice President of Customer Support

"Guidewire has aggressive SLAs with penalties if we don’t meet our commitments, so this extreme availability needs a lot of quick action facilitated by PagerDuty."

Muhammad Khan
Critical Escalation Manager

Questions? We have answers.

How many users do I need?

Every person added to your PagerDuty account is a paid user, including those who are receiving notifications or are included in a schedule.
How does the 14-day trial work?

Our trial is a full-featured free trial for 14 days that you can start using instantly. No credit card required so you won’t be charged until you are ready to buy. When you are ready, select any of the available plans to continue using PagerDuty.
What are my payment options?

We accept Visa, MasterCard, American Express, Discover, and JCB through your online account. Want to pay via invoice? Sure! We’ll gladly set up an annual invoice. Just call or contact us.
How many systems can I monitor?

You can monitor as many or as few systems as you want with PagerDuty. Whether you want to monitor one computer with Nagios or use Datadog, Icinga and Zenoss to monitor hundreds of applications across thousands of hosts, we won't charge you extra. We have 700+ pre-built integrations so you can connect PagerDuty to your monitoring tools of choice.
How many notifications are included in my account?

Notifications can be sent by email, push, SMS, and phone. All customers get unlimited email and push notifications. Professional, Business, and Digital Operations plans also get unlimited global SMS and phone notifications. Free customers receive 100 SMS and phone notifications.
Can I only purchase AIOps?

You will have to purchase at least one user on a Professional or Business Incident Response plan to be able to purchase AIOps.
Are there any lower cost options for users who are not responders?

You can purchase lower cost user licenses for business stakeholders who get read-only access to your PagerDuty products. If you purchase the Business plan or Digital Operations plan, stakeholder users can subscribe to incidents for real-time updates during critical outages to improve organization-wide response.
How is PagerDuty AIOps priced?

PagerDuty is committed to providing customers with the best value and ROI. With that in mind, PagerDuty AIOps is licensed per accepted event. Accepted events are any valid events that are sent to and processed by PagerDuty via email integration or API with a successful 2xx response. The number of events should correlate with the number of 2xx responses a customer receives back from the events API. For more details, go here.
What's not included in Digital Operations Management?

Global Event Orchastration is not included. See PagerDuty AIOps.

We're here to help.

Our knowledgeable reps can answer any questions you have about our plans,
pricing, add-ons, implementation, or anything else.

Operations Cloud plans and pricing

Bridge the gap between customer service and engineering.

Professional

Includes:

Available Add-Ons:

Business

Professional Plan, plus:

Available Add-Ons:

Enterprise

Business Plan, plus:

Included Add-Ons:

Available Add-Ons:

Feature comparison

Customize and enhance your Customer Service Operations plan with these additional features.

PagerDuty Advance for Incident Management

Use generative AI to automate time-consuming work at every step of the incident lifecycle:

AIOps

Apply ML to reduce noise, provide real-time context, and eliminate manual tasks.

Stakeholder License

Give stakeholders real-time visibility on incidents and customer impact.

Public, Private and Audience Specific Status Pages

Keep your stakeholders proactively informed about real-time status while leveraging PagerDuty as your single source of truth.

Workflow Automation

Automate manual work and expedite task completion by connecting business processes with technical automation.

Professional services and support

Transforming critical work at more than 25,000 companies.

Questions? We have answers.

How many users do I need? Icon Close

How does the 14-day trial work? Icon Close

What are my payment options? Icon Close

How many systems can I monitor? Icon Close

How many notifications are included in my account? Icon Close

Can I only purchase AIOps? Icon Close

Are there any lower cost options for users who are not responders? Icon Close

How is PagerDuty AIOps priced? Icon Close

What's not included in Digital Operations Management? Icon Close

We're here to help.

Feature list

Feature list

Feature comparison

Feature list

Operations Cloud
plans and pricing

How many users do I need?

How does the 14-day trial work?

What are my payment options?

How many systems can I monitor?

How many notifications are included in my account?

Can I only purchase AIOps?

Are there any lower cost options for users who are not responders?

How is PagerDuty AIOps priced?

What's not included in Digital Operations Management?