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IDC Report: From Legacy NOC to Modern Operations Center – Leveraging AIOps and Automation for Operational Excellence

Transform your Network Operations Center (NOC) into a hub of innovation and efficiency with modern operations strategies.

As IT environments grow increasingly complex, traditional NOCs struggle to keep pace with the demands of modern business operations. This IDC report offers technology executives a comprehensive guide to modernizing their operations centers, empowering them to proactively manage incidents, reduce costs, and enhance customer experiences.

In this exclusive IDC report, you will learn:

  • The Case for NOC Modernization: Understand the key challenges facing legacy NOCs and why modernization is crucial for operational efficiency and business resilience.
  • Harnessing the Power of AIOps and Automation: Discover how AI-driven tools and automation can transform your operations center, enabling faster incident resolution and reducing manual workloads.
  • Driving Innovation and Customer Satisfaction: Learn how modern NOCs can support innovation by minimizing disruptions and enhancing the customer experience through proactive incident management.

Are you ready to revolutionize your NOC? This report provides essential strategies to help you transition from reactive operations to a proactive, automated, and efficient model that drives business success.


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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

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