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Guide to Self-service in Operations: Empowering Teams, Reducing Toil, and Accelerating Automation at Scale

Guide to Self-service in Operations: Empowering Teams, Reducing Toil, and Accelerating Automation at Scale

The Operations Squeeze: Operations teams are in a constant tug-of-war—pushed to accelerate innovation while maintaining security and stability. On one side, there’s the demand for speed and flexibility; on the other, the ever-present risk of outages and security threats. The challenge? Finding the right balance without slowing progress.

This is where self-service operations come in. By empowering teams with the right tools and processes, businesses can reduce interruptions, eliminate bottlenecks, and enable engineering teams to focus on high-value work.

In this eBook, you’ll learn:

  • Why operational interruptions are inevitable—and how to manage them effectively
  • The hidden cost of bottlenecks and how they impact innovation
  • How self-service operations can streamline workflows and improve system resilience
  • Practical steps to implement self-service within your organization

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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

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