Best Practices for Navigating the Cultural Shift to Service Ownership

Today, technical leaders across industries are accountable for delivering high-quality, always-on customer experiences through digital services—especially since downtime, outages, and slowdowns can negatively impact their company’s revenue and brand. If you’re a technical leader tasked with digital transformation, you can’t avoid the cloud. And with hybrid and multi-cloud environments becoming increasingly common, many organizations are faced with the challenge of dealing with more complexity in their digital operations infrastructure.

Service ownership has been a key opportunity for technical organizations that need to adapt to new cloud and hybrid environments and handle this complexity. In this eBook, you’ll learn:

• What service ownership entails and its benefits
• How to navigate the cultural shift towards service ownership, and
• 9 best practices for activating service ownership